Customer Care & Dispatch Coordinator

Crown Equipment Corporation; Poway (CA); On-site; USD 31,684 - 34,440; Full time

Benefits offered by this job

Competitive wages

Health/Dental/Vision/Prescription Drug

401K with company match

Paid holidays

Paid vacation

Tuition reimbursement

Job summary

Crown Equipment Corporation seeks a Customer Service Representative to support field operations and service teams. The role involves handling calls from customers and technicians, dispatching technicians, and processing payroll hours along with billing and daily work orders.

The position requires strong communication, organizational, and computer skills, with a focus on accuracy and multitasking in a fast-paced environment. Full-time on-site role in Poway, CA with comprehensive benefits.

Qualifications

• Minimum qualifications: less than 2 years related experience; high school diploma or equivalent.

Responsibilities

• Process incoming calls from Crown customers and Service Technicians.
• Dispatch technicians.
• Enter technician payroll hours.
• Process parts and service billing.
• Create daily work orders.
• Maintain records and files.
• Assist other departments as needed.

Skills

Excellent phone skills

Communication

Organizational skills

Math skills

Computer skills

Leadership skills

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Crown Equipment Corporation seeks a Customer Service Representative to support field operations and service teams. The role involves handling calls from customers and technicians, dispatching technicians, and processing payroll hours along with billing and daily work orders.

The position requires strong communication, organizational, and computer skills, with a focus on accuracy and multitasking in a fast-paced environment. Full-time on-site role in Poway, CA with comprehensive benefits.