Customer Service Deputy in Property Tax

Laramie County Government; Cheyenne (WY); On-site; USD 38,000 - 52,000; Full time

Job summary

Laramie County Government's Property Tax Department is seeking a detail-oriented Clerk under direct supervision to perform ad valorem and other property tax functions. This entry-level role supports cash handling, tax payments processing, mobile home movement applications, and tax delinquency activities, ensuring accuracy and compliance with Wyoming statutes.

Responsibilities include preparing correspondence, answering public inquiries, recording revenues, assisting with tax sales, and

Qualifications

• High School Diploma or equivalent; AND one (1) year customer service experience, or an equivalent combination of education, training and experience. Must be bondable.

Responsibilities

• Process ad valorem tax payments and mobile machinery payments.
• Process mobile home movement applications; issue tax status for mobile home title changes.
• Identify and record assigned County revenues; calculate and print land redemptions; process miscellaneous receipts.
• Research unpaid taxes; send notifications of taxes owing to current property owners.
• Perform cash handling duties including processing cash, check and credit card payments.
• Answer the telephone; provide the public with general information regarding County and departmental policies and procedures.

Skills

Property tax knowledge

Customer service

Cash handling

Phone inquiries

Recordkeeping

Tax sale support

Education

High School Diploma or equivalent

Job description

Under direct supervision, performs various property tax functions and administrative activities for the Laramie County Property Tax Department. Essential function, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge, skills and other characteristics. This list of tasks is ILLUSTRATIVE ONLY, and is not a comprehensive listing of all functions and tasks performed by positions in this class.)

• Processes ad valorem tax payments and mobile machinery payments
• Processes mobile home movement applications; issues tax status for mobile home title changes.
• Identifies and records assigned County revenues; calculates and prints land redemptions; processes miscellaneous receipts.
• Researches unpaid taxes; sends notifications of taxes owing to current property owners.
• Performs cash handling duties including processing cash, check and credit card payments.
• Answers the telephone; provides the public with general information regarding County and departmental policies and procedures; refers inquiries to appropriate personnel.
• As required, drafts correspondence to customers for tax payments that cannot be processed.
• Assists with calculating and collecting delinquent taxes in accordance with Wyoming State statutes.
• Provides assistance with annual tax activities; assists with tax activities including registering patrons for the tax sale, collecting money for taxes sold, sorting and preparing tax sale worksheets,and notifying Certificate of Purchase Holders ofsubsequent taxesowing.
• Processes and sorts departmental mail including tax bills and postcards.
• Performs other duties as assigned or required.

Knowledge and Skills

• Knowledge of property tax services and activities.
• Knowledge of tax laws, rules and standards in relation to property tax collection.
• Knowledge of county tax liens and land redemptions.
• Knowledge of application processes in relation to mobile home movement.
• Knowledge of annual tax sales.
• Skill in performing tax functions and activities.
• Skill in acting as a general information source in relation to property tax questions.
• Skill in researching and notifying tax payers regarding unpaid taxes.
• Skill in drafting general correspondence.
• Skill in processing and sorting departmental mail.

Minimum Qualifications

High School Diploma or equivalent; AND one (1) year customer service experience, or an equivalent combination of education, training and experience. Must be bondable.