Treasury Specialist I

Navajo County; Holbrook (AZ); On-site; USD 38,000 - 52,000; Full time

Job summary

Navajo County Treasurer's Office is seeking a detail-oriented clerical professional to support daily tax processing and customer service duties. This role handles cash, verifies tax payments, posts tax records, and maintains confidential files.

The position requires accuracy, reliability, and the ability to work in a fast-paced government setting. Ideal candidates will have a High School diploma or GED with clerical experience, strong math and data entry skills, and the ability to communicate

Qualifications

• High School diploma or GED; one-year clerical data-entry experience or equivalent.
• Background in government setting preferred; valid driver’s license.
• Ability to maintain strict confidentiality and handle sensitive information.

Responsibilities

• Provide excellent customer service in person and by phone; correspond with customers by email/mail.
• Handle cash; balance payments to the penny; resolve discrepancies.
• Process and verify tax payments; post real estate and personal property taxes.
• Maintain tax records, reports, liens, and purge records per retention guidelines.
• Prepare routine correspondence and operate office equipment; deescalate difficult customers.
• Perform other duties as assigned.

Skills

Mathematical computations

Organizational skills

Independent work

Prioritizing work

Computer skills

Communication skills

Interagency communication

Confidentiality

Education

High School diploma or GED

Job description

Under general supervision, performs work of moderate difficulty preparing, processing, verifying and reconciling account and fiscal documentation; may serve as lead worker. Handles cash including receiving, counting, balancing, and securing cash money according to the office policy. Front line customer service professional, greeting customers and supporting the financial management and operation of the Navajo County Treasurer through maintenance of real estate and personal property tax records and reports. This position has countywide specific responsibility. (Essential function, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge, skills and other characteristics. This list of tasks is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by positions in this class.)

• Provides excellent customer service in person and telephonically; professionally corresponds with customers via email and/or mail
• Answers incoming phone calls; determines and undertakes routing to party; records and delivers messages
• Properly handles cash and provides correct change according to office policy. Daily, balance payments processed in conjunction with money received to the penny following established office procedures; reconciles discrepancies
• Processes and verifies tax payments received
• Accurately posts real estate and personal property taxes including tax lien redemptions, flags parcels as required, maintains event-tracking records
• Verifies refunds for accuracy before mailing
• Selects and processes records for purging as per Arizona General Record Retention Schedule guidelines
• Sorts and files correspondence, forms, reports, and other materials; maintains and creates records and reports
• Prepares routine correspondence, forms, correction letters, balance reminders, and refund checks; operates and maintains a variety of office equipment
• Conducts research to identify and resolve errors
• Maintains high standards of confidentiality regarding client and sensitive information
• Performs other duties as assigned

• Knowledge of County policies and procedures
• Knowledge of property tax laws.
• Knowledge of automated tax systems.
• Knowledge of file maintenance procedures and practices.
• Knowledge of office practices and procedures.
• Knowledge of Arizona Record Retention Schedule
• Skill in performing and verifying mathematical computations.
• Skill in strong organizational skills and able to work independently.
• Skill in prioritizing work assignments to meet time constraints.
• Skill in using computers and advanced level software applications.
• Ability to operate general office equipment.
• Ability to follow written and verbal instructions.
• Ability to communicate effectively verbally and in writing.
• Ability to interact with various county agencies.
• Ability to establish and maintain effective working relationship with employees, other agencies, and the public.
• Ability to sit, stand, bend, and lift up to 15 pounds.
• Ability to maintain a high standard of confidentiality.
• Ability to work with difficult customers and to deescalate difficult situations.
• Ability to plan, prioritize, manage, and respond to multiple assignments in a fast-paced environment.
• Ability to perform the essential functions of the job specification with or without a reasonable accommodation.

Work Environment

The usual and customary methods of performing the job’s functions require the following physical demands: occasional lifting, carrying, pushing, and/or pulling; some stooping, kneeling, crouching, and/or crawling; and significant fine finger dexterity. Generally, the job requires 60% sitting, 20% walking and 20% standing. Working at a computer monitor for extended periods required. The job is performed under minimal temperature variations and under extreme likelihood of harsh criticism from hostile and frustrated customers. High School diploma or GED; AND one-year experience in data entry, computer operations, or other relevant clerical support experience; OR an equivalent combination of education and experience; prior experience in a government setting preferred; AND a valid driver’s license. Requires successful completion of a background check.