Customer Service Representative: Property Tax Specialist I

Williamson County; Georgetown (TX); On-site; USD 38,000 - 60,000; Full time

Job summary

Williamson County is seeking a detail‑oriented Clerk who reports to the Property Tax Manager to process tax related transactions and provide customer service to the general public.

Responsibilities include handling cash deposits, processing tax certificates, registrations, letters to mortgage companies, and responding to inquiries while maintaining records and supporting audits.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service and cash handling in a fast-paced environment.
• Basic computer navigation and typing skills.
• Familiarity with Excel is a plus.

Responsibilities

• Process property tax transactions and provide customer service.
• Resolve inquiries from the public regarding property tax matters.
• Prepare daily cash, credit card, and check deposits in compliance with cash handling procedures.
• Prepare and issue tax certificates.
• Process mail and walk-in motor vehicle registration renewals.
• Maintain historical records and assist with research as needed.

Skills

Customer service

Cash handling

Basic computer navigation

Typing

Excel

Bilingual (English/Spanish)

Education

High school diploma or equivalent

TACA PCC Certification

Job description

Reporting directly to a Property Tax Manager, responsible for processing tax related transactions and providing customer service to the general public.

• Processes property tax transactions and general provides customer service
• Resolves inquiries from the public regarding property tax matters
• Prepares daily cash, credit card, and check deposits in compliance with cash handling processes and procedures
• Prepares and issues tax certificates
• Processes mail and walk-in motor vehicle registration renewals
• Processes and prepares mail to scan to the remittance processor
• Serves as a point of contact for mortgage companies requesting tax statements and prepares necessary information to be sent for further processing
• Researches and processes returned mail including updating the Williamson Central Appraisal District of new information
• Processes ownership changes and produces invoices when necessary
• Maintain historical records using records retention guidelines
• Take phone calls during high call volume and for escalated issues
• Assists with over sixty-five (65) and disability tax exemptions
• Performs registration renewals during high customer traffic
• Attends all meetings and training, as required
• Performs special duties as assigned

ORGANIZATION RELATIONSHIPS

• Reports directly to – Tax Manager
• Direct Reports – No

PHYSICAL DEMANDS

• Position involves prolonged sitting at a workstation, reaching, walking, twisting, bending, repetitive motions, and standing
• Position involves occasional lifting and carrying of up to fifty (50) pounds and exertion of up to twenty-five (25) pounds of force to move objects

ENVIRONMENTAL FACTORS

• Work is primarily indoors in an air-conditioned environment
• Occasional travel outside of office for training as required

IRREGULAR HOURS

• Work outside of the normal office hours (Monday-Friday 8 a.m. to 5 p.m.) may be required

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified in this position. This job description is subject to change as the needs and requirements of the job change.

• High school diploma or equivalent
• Two (2) years of experience in customer service and cash handling in a fast-paced environment
• Two (2) years of basic computer navigation experience

LICENSES AND CERTIFICATIONS

Required within four (4) years of employment

• Tax Assessor-Collector Association of Texas (TACA) Professional County Collector (PCC) Certification

PREFERRED QUALIFICATIONS

• Bilingual (English/Spanish)
• One (1) year of property tax and/or motor vehicle experience
• One (1) year of call center or information services experience

EMPLOYMENT TESTING

Employment is contingent on passing any post-offer pre-employment screening as listed below:

• Criminal background check: Yes
• Motor Vehicle Record check: No
• Drug screening: No
• Physical exam: No
• Psychological exam: No
• Additional: Typing, Math and Excel Skills

Williamson County is an Equal Opportunity Employer and complies with the Americans with Disabilities Act and Uniformed Services Employment and Reemployment Rights Act (USERRA). If you require an accommodation in order to apply for a position, please request assistance from the Human Resources Department.

TOBACCO FREE WORKPLACE POLICY

Williamson County is a tobacco free workplace. The use of tobacco products (e.g., cigarettes, cigars, pipes, snuff, chew, etc.) and Electronic Nicotine Delivery Systems (ENDS) (e.g., vapor, e-cigarettes, etc.) prohibited on all Williamson County premises. Employees who violate this policy are subject to appropriate disciplinary action up to and including termination of employment.