Customer Service Manager: Lead High-Impact Teams

Uline; Kenosha (WI); On-site; USD 85,000 - 100,000; Full time

Benefits offered by this job

Health insurance and 401(k) with 6%?

Bonus programs

Paid holidays and generous paid time |

Tuition Assistance Program

On-site café and meals

On-site fitness center

Modern facilities

Job summary

Uline, a leading distributor of shipping, industrial, and packaging materials, seeks a Customer Service Department Manager in Kenosha, WI. The role focuses on empowering teams to deliver exceptional customer experiences and driving continuous improvement across departments.

Pay ranges from $85,000 to $100,000 per year, with strong benefits, and on-site work at the Kenosha location. Ideal candidates hold a Bachelor’s degree with 3+ years of customer service management experience, a proven ability

Qualifications

• Bachelor’s degree.
• 3+ years of customer service management experience.
• Demonstrated ability to coach and develop a high-performing team.

Responsibilities

• Train Team Leads to build a high-performing, positive team environment to provide top-notch customer service.
• Manage the daily activities of various Customer Service departments.
• Evaluate team procedures and identify areas for improvement.
• Review performance reports and suggest ways to increase efficiency.
• Resolve escalated customer issues promptly.

Skills

Team leadership

Coaching

Customer service management

Education

Bachelor's degree

Job description

Uline, a leading distributor of shipping, industrial, and packaging materials, seeks a Customer Service Department Manager in Kenosha, WI. The role focuses on empowering teams to deliver exceptional customer experiences and driving continuous improvement across departments.

Pay ranges from $85,000 to $100,000 per year, with strong benefits, and on-site work at the Kenosha location. Ideal candidates hold a Bachelor’s degree with 3+ years of customer service management experience, a proven ability