Customer Service Dept Manager: Lead & Elevate Teams

Uline; Gurnee (IL); On-site; USD 85,000 - 100,000; Full time

Benefits offered by this job

Health insurance

401(k) with 6% employer match

Bonuses programs

Paid holidays

Generous PTO

Tuition Assistance Program

Job summary

Uline in Kenosha, WI is seeking a Customer Service Department Manager to lead diverse teams in delivering exceptional customer experiences. You will train Team Leads, oversee daily operations across departments, and drive performance improvements.

The role requires a bachelor’s degree and 3+ years of customer service management, with a proven ability to coach, develop a high-performing team, and resolve escalated issues quickly. On-site work with comprehensive benefits awaits.

Qualifications

• Bachelor’s degree.
• 3+ years of customer service management experience.
• Demonstrated ability to coach and develop a high-performing team.

Responsibilities

• Train Team Leads to build a high-performing, positive team environment to provide top-notch customer service.
• Manage the daily activities of various Customer Service departments.
• Evaluate team procedures and identify areas for improvement.
• Review performance reports and suggest ways to increase efficiency.
• Resolve escalated customer issues promptly.

Skills

Team leadership

Coaching

Customer service

Performance reviews

Education

Bachelor’s degree

Tools

CRM software

MS Excel

Job description

Uline in Kenosha, WI is seeking a Customer Service Department Manager to lead diverse teams in delivering exceptional customer experiences. You will train Team Leads, oversee daily operations across departments, and drive performance improvements.

The role requires a bachelor’s degree and 3+ years of customer service management, with a proven ability to coach, develop a high-performing team, and resolve escalated issues quickly. On-site work with comprehensive benefits awaits.