Customer Service Dept Manager — Lead High-Impact Teams

Uline; Pleasant Prairie (WI); On-site; USD 85,000 - 100,000; Full time

Benefits offered by this job

Complete health insurance coverage and

401(k) with 6% employer match that

Multiple bonus programs.

Paid holidays and generous paid time

Tuition Assistance Program that covers

Café featuring affordable daily meal

On-site fitness center and walking

Best-in-class facilities.

Job summary

Uline, a family-owned company and North America’s leading distributor of shipping, industrial, and packaging materials, seeks a Customer Service Department Manager in Kenosha, WI. On-site, you will lead multiple CS teams, train Team Leads, and push for improved efficiency while delivering exceptional customer experiences.

The role emphasizes coaching, performance oversight, and seamless customer issue resolution, backed by a strong benefits package and growth potential within a long-standing

Qualifications

• Bachelor’s degree required.
• 3+ years of customer service management experience.
• Demonstrated ability to coach and develop a high-performing team.

Responsibilities

• Train Team Leads to build a high-performing, positive team environment to provide top-notch customer service.
• Manage the daily activities of various Customer Service departments.
• Evaluate team procedures and identify areas for improvement.
• Review performance reports and suggest ways to increase efficiency.
• Resolve escalated customer issues promptly.

Skills

Coaching

Team leadership

Customer service management

Process improvement

Performance analysis

Education

Bachelor’s degree

Job description

Uline, a family-owned company and North America’s leading distributor of shipping, industrial, and packaging materials, seeks a Customer Service Department Manager in Kenosha, WI. On-site, you will lead multiple CS teams, train Team Leads, and push for improved efficiency while delivering exceptional customer experiences.

The role emphasizes coaching, performance oversight, and seamless customer issue resolution, backed by a strong benefits package and growth potential within a long-standing