Customer Service Department Manager - On-Site Team Leader

Uline; Kenosha (WI); On-site; USD 85,000 - 100,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Bonus programs

Paid holidays

Paid time off

Tuition assistance

On-site cafe

Fitness center

Well-maintained facilities

Job summary

Uline Inc. in Kenosha, WI is seeking a Customer Service Department Manager to lead and empower teams to deliver exceptional experiences for customers on-site.

The role focuses on training, daily operations management, process improvement, and issue resolution, with benefits including comprehensive health, a 401(k) with employer match, bonus programs, paid holidays, and generous time off.

Qualifications

• Bachelor’s degree.
• 3+ years of customer service management experience.
• Demonstrated ability to coach and develop a high-performing team.

Responsibilities

• Train Team Leads to build a high-performing, positive team environment to provide top-notch customer service.
• Manage the daily activities of various Customer Service departments.
• Evaluate team procedures and identify areas for improvement.
• Review performance reports and suggest ways to increase efficiency.
• Resolve escalated customer issues promptly.

Skills

Leadership

Coaching

Customer service

Education

Bachelor’s degree

Tools

CRM software

MS Office

Job description

Uline Inc. in Kenosha, WI is seeking a Customer Service Department Manager to lead and empower teams to deliver exceptional experiences for customers on-site.

The role focuses on training, daily operations management, process improvement, and issue resolution, with benefits including comprehensive health, a 401(k) with employer match, bonus programs, paid holidays, and generous time off.