Customer Service Department Manager

Uline; Waukegan (IL); On-site; USD 85,000 - 100,000; Full time

Benefits offered by this job

Health insurance

401(k) with match

Bonuses

Paid holidays

Tuition assistance

On-site fitness center

Café

Job summary

Uline is seeking a Customer Service Department Manager to empower teams to deliver the exceptional customer experience our clients love. This on-site role is based in Kenosha, WI, and requires a Bachelor’s degree along with 3+ years of customer service management experience.

You will train team leads, oversee daily operations across multiple CS departments, assess procedures, review performance data, and resolve escalated issues promptly to maintain service excellence.

Qualifications

• Bachelor’s degree is required.
• 3+ years of customer service management experience.
• Demonstrated ability to coach and develop a high-performing team.

Responsibilities

• Train Team Leads to build a high-performing, positive team environment to provide top-notch customer service.
• Manage the daily activities of various Customer Service departments.
• Evaluate team procedures and identify areas for improvement.
• Review performance reports and suggest ways to increase efficiency.
• Resolve escalated customer issues promptly.

Skills

Team leadership

Coaching

People management

Education

Bachelor’s degree

Job description

12355 Uline Way, Kenosha, WI 53144

Fast, friendly, and customer-focused - that’s what makes Uline’s customer service legendary! As a Customer Service Department Manager, continue this legacy by empowering our teams to deliver the exceptional experience our customers love.

Pay from $85,000 to $100,000 per year

Kenosha Branch

12355 Uline Way, Kenosha, WI 53144

Fast, friendly, and customer-focused - that’s what makes Uline’s customer service legendary! As a Customer Service Department Manager, continue this legacy by empowering our teams to deliver the exceptional experience our customers love.

Careers Packed with Potential.

Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on.

Position Responsibilities

• Train Team Leads to build a high-performing, positive team environment to provide top-notch customer service.
• Manage the daily activities of various Customer Service departments.
• Evaluate team procedures and identify areas for improvement.
• Review performance reports and suggest ways to increase efficiency.
• Resolve escalated customer issues promptly.

Minimum Requirements

• Bachelor’s degree.
• 3+ years of customer service management experience.
• Demonstrated ability to effectively coach and develop a high-performing team.

Benefits

• Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
• Multiple bonus programs.
• Paid holidays and generous paid time off.
• Tuition Assistance Program that covers professional continuing education.

Employee Perks

• Café featuring affordable daily meal options from local restaurants.
• On-site fitness center and beautifully maintained walking paths.
• Best-in-class, clean, modern facilities.

About Uline

Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 10,000 employees across 15 locations.

Uline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site.

EEO/AA Employer/Vet/Disabled

(#IN-KNMANC)

#ZR-ILCS

Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore https://www.uline.jobs/#working-here_blankUline.jobs to learn more!