Customer Experience & Delivery Coordinator

Raymour & Flanigan Furniture and Mattresses; Marlton (NJ); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health benefits

401k with company match

Profit sharing

Cross training

Annual breakfast with owners

Job summary

Raymour & Flanigan in Marlton, NJ is seeking a Customer Service Representative to bridge the gap between customers' dreams and reality by assisting with deliveries, payments, and inquiries. You will work independently and on a small team to enhance the customer shopping experience, providing genuine, friendly service and flexible retail scheduling.

We value inclusivity and a customer-focused approach, offering competitive compensation packages and benefits as part of our ongoing commitment to

Qualifications

• Experience delivering friendly, professional customer service.
• Strong communication and interpersonal skills in person and on the phone.
• Ability to multitask in a fast-paced retail environment.
• Proactive in resolving escalated customer issues.
• Support sales and operations teams to meet customer needs.
• Flexibility to work a retail schedule including days, nights, weekends, holidays.

Responsibilities

• Assist customers with deliveries, payments, and post-sale inquiries.
• Address customer questions and concerns to ensure a smooth shopping experience.

Skills

Customer service

Communication skills

Multi-tasking

Problem resolution

Team collaboration

Job description

Raymour & Flanigan in Marlton, NJ is seeking a Customer Service Representative to bridge the gap between customers' dreams and reality by assisting with deliveries, payments, and inquiries. You will work independently and on a small team to enhance the customer shopping experience, providing genuine, friendly service and flexible retail scheduling.

We value inclusivity and a customer-focused approach, offering competitive compensation packages and benefits as part of our ongoing commitment to