Customer Service & Data Entry Specialist

Kraft Group LLC; Rhode Island; On-site; USD 32,000 - 42,000; Full time

Job summary

Kraft Group LLC is seeking a detail-oriented professional to support internal and external customers by leveraging product knowledge and precise data entry in a fast-paced office setting. You will maintain customer records, answer questions, process invoices, manage pricing, and coordinate orders while upholding privacy and confidentiality standards in line with company policies.

Strong communication and organizational skills are essential, with the ability to work independently and manage

Qualifications

• Prior computer data entry experience preferred.
• Excellent communication and presentation skills.
• Proficient data entry and basic computer knowledge.
• High school diploma or equivalent required.
• Ability to work in a fast-paced environment.
• Strong attention to detail and accuracy.

Responsibilities

• Maintain customer records by updating account information.
• Answer product/service questions and provide information about other offerings.
• Generate correspondence to obtain additional customer information and resolve disputes.
• Maintain detailed documentation and files.
• Provide timely feedback on service failures or customer concerns.
• Maintain pricing accuracy and process price adjustments.
• Handle purchases, purchase tooling, sheets and finished goods; process invoices.
• Maintain inventory and organize materials.
• Resolve customer complaints and coordinate pickups; process credits.
• Support special projects as needed.

Skills

Data entry

Communication skills

Presentation skills

Attention to detail

Independent worker

Education

High School Diploma / Equivalent

Job description

Kraft Group LLC is seeking a detail-oriented professional to support internal and external customers by leveraging product knowledge and precise data entry in a fast-paced office setting. You will maintain customer records, answer questions, process invoices, manage pricing, and coordinate orders while upholding privacy and confidentiality standards in line with company policies.

Strong communication and organizational skills are essential, with the ability to work independently and manage