Customer Service Representative

Direct Staffing Inc; Dublin (OH); On-site; USD 14,206 - 20,233; Part time

Benefits offered by this job

Competitive pay

Paid holidays

Year-end bonus program

Recognition and incentive programs

Access to training via the Kelly Learning Center

Job summary

A major staffing agency is seeking Customer Service/Call Center Representatives for roles in Dublin, OH. This position offers a competitive pay rate of $12.50 per hour with opportunities for diverse challenges and career development. Responsibilities include receiving calls, data entry, and maintaining customer relationships. Candidates should have a high school diploma and preferably one year of relevant experience. Join a trusted staffing agency and be part of a dynamic team focused on exceptional service.

Qualifications

• 1 year of customer service or call-center experience.
• Proficient analytical, written, and oral communication skills.
• Experience in the medical or insurance field preferred.

Responsibilities

• Receive and place telephone calls.
• Perform data entry and use software programs.
• Maintain customer relationships by handling questions and concerns.

Skills

Communication skills

Analytical skills

Customer relationship management

Education

High school diploma

Job description

At Kelly Services, we work with the best. Our clients include 99 of the Fortune 100TM companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly.

Job Description

Our client, a major healthcare provider, is currently seeking several Customer Service/Call Center Representatives for our client's Dublin, OH location.

In addition to working with the world’s most recognized and trusted name in staffing, Kelly employees can expect:

• Competitive pay
• Paid holidays
• Year-end bonus program
• Recognition and incentive programs
• Access to continuing education via the Kelly Learning Center
• Pay $12.50 per hour
• Schedule: Available hours between 5:00am - 8:00pm
• Duration: Temp to hire roles
• Anticipated start date: 12/27/16

MAJOR JOB DUTIES AND RESPONSIBILITIES

• Receive and place telephone calls.
• Perform data entry and use software programs.
• Maintain solid customer relationships by handling their questions and concerns with speed and professionalism.
• Must document all calls and evaluate each account to determine if further research is necessary.
• Responsible for providing world‑class service to our customers in an accurate, efficient, and professional manner.
• Required to meet productivity standards as set forth by the management team; and identify and report trends in call drivers to management.
• Requires close attention to accuracy, performs independently, subject to practices and procedures.

EDUCATION/EXPERIENCE

• Requires high school diploma.
• 1 year of customer service or call‑center experience.
• Proficient analytical, written and oral communication skills; or any combination of education and experience, which would provide an equivalent background.
• Medical terminology training and experience in medical or insurance field preferred.

Additional Information

Why is this a great opportunity? The answer is simple…working at our client is more than a job; it’s a career. The opportunities are diverse whether you are right at the start of your career or whether you are looking for new challenges this is the job for you, so be quick and apply now!