Contract BA: Customer Support & Analytics Lead

Collabera; Foster City (CA); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading IT staffing firm in Foster City is seeking an experienced analyst to enhance customer support and manage key business projects. Ideal candidates will have at least 3-5 years of experience in client support or business analysis, familiarity with Salesforce and SharePoint, and strong communication skills. The role involves problem-solving, leading projects from concept to implementation, and collaborating with cross-functional teams to refine business processes. Competitive pay and a contract-to-hire arrangement are offered.

Qualifications

• 5+ years of equivalent professional work experience in a corporate environment is required.
• Minimum 3-5 years' business analyst / client support experience.
• Ability to understand customer needs & expectations.

Responsibilities

• Resolve product or service problems by clarifying the customer's complaint.
• Be responsible for leading and/or supporting key projects.
• Interact with customers to provide and process information.

Skills

Customer support experience

Salesforce

SharePoint

Strong communication skills

MS Office (Word, Excel, Outlook)

Education

Bachelor’s Degree or equivalent work experience

Job description

A leading IT staffing firm in Foster City is seeking an experienced analyst to enhance customer support and manage key business projects. Ideal candidates will have at least 3-5 years of experience in client support or business analysis, familiarity with Salesforce and SharePoint, and strong communication skills. The role involves problem-solving, leading projects from concept to implementation, and collaborating with cross-functional teams to refine business processes. Competitive pay and a contract-to-hire arrangement are offered.