Customer Service & Data Analyst, Parking & Transportation

University of Virginia

Charlottesville (VA)

On-site

USD 40,000 - 50,000

Full time

9 days ago

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Job summary

The University of Virginia’s Department of Parking & Transportation is seeking a detail-oriented Customer Service Analyst to support administrative, analytical, and customer service functions. This on-site role in Charlottesville handles inquiries, account data, permits, citations, and reporting, contributing to efficient operations.

Minimum qualifications include a High School Diploma and 1 year of related experience; a degree is preferred.

Qualifications

High School Diploma.
1 year of related experience.
Associate or bachelor’s degree preferred.
Experience with parking management systems (e.g., T2, AIMS or similar software).
Two or more years of experience in customer service or administrative support.
Availability to work flexible hours, including weekends.

Responsibilities

Respond to incoming customer phone calls and emails with professionalism and efficiency.
Manage and maintain customer accounts and permit data.
Process parking citation appeals in accordance with departmental policy.
Coordinate and manage carpool enrollment, electric bike refund processing, and alternative transportation incentive programs to support sustainable commuting options.
Generate, analyze, and maintain reports and spreadsheets related to permits, citations, and other key data.
Support Parking & Transportation projects with data entry, reporting, and customer coordination.
Contribute to the accuracy and clarity of internal records and systems.
Deliver high-quality customer service in a fast-paced environment.