Customer Service & Data Analyst — Flexible Hours

The Rector & Visitors of the University of Virginia; Charlottesville (VA); On-site; USD 26,000 - 33,000; Full time

Job summary

The Rector & Visitors of the University of Virginia's Parking & Transportation Department is seeking a detail-oriented Customer Service Analyst to support administrative, analytical, and customer service functions in Charlottesville, VA. This on-site role handles inquiries, manages permit data, processes parking citation appeals, and supports reporting and project efforts.

Minimum qualifications include a High School Diploma and 1 year of related experience; preferred credentials include an

Qualifications

• High School Diploma
• 1 year of related experience

Responsibilities

• Respond to incoming customer phone calls and emails with professionalism and efficiency
• Manage and maintain customer accounts and permit data
• Process parking citation appeals in accordance with departmental policy
• Coordinate and manage carpool enrollment, electric bike refund processing, and alternative transportation incentive programs to support sustainable commuting options
• Generate, analyze, and maintain reports and spreadsheets related to permits, citations, and other key data
• Support Parking & Transportation projects with data entry, reporting, and customer coordination
• Contribute to the accuracy and clarity of internal records and systems
• Deliver high-quality customer service in a fast-paced environment

Skills

Customer service

Data entry

Analytical skills

Account management

Communication

Education

High School Diploma

Associate or Bachelor's degree

Tools

T2

AIMS

Job description

The Rector & Visitors of the University of Virginia's Parking & Transportation Department is seeking a detail-oriented Customer Service Analyst to support administrative, analytical, and customer service functions in Charlottesville, VA. This on-site role handles inquiries, manages permit data, processes parking citation appeals, and supports reporting and project efforts.

Minimum qualifications include a High School Diploma and 1 year of related experience; preferred credentials include an