On-Site Customer Service & Data Analyst (Parking)

Virginia AG; Charlottesville, Northern (VA, KY); Hybrid; USD 40,000 - 50,000; Full time

Job summary

University of Virginia’s Department of Parking & Transportation seeks a detail-oriented Customer Service Analyst to support administrative, analytical, and customer service functions. You will answer inquiries, manage accounts, process appeals, and assist with reporting and projects.

This on-site role is based in Charlottesville, VA, with weekend flexibility a plus. The position emphasizes accuracy, timely communication, and proactive support for sustainable commuting initiatives and department

Qualifications

• High School Diploma required.
• 1 year of related experience.
• Experience with parking management systems is a plus.

Responsibilities

• Respond to incoming customer phone calls and emails with professionalism and efficiency.
• Manage and maintain customer accounts and permit data.
• Process parking citation appeals in accordance with departmental policy.
• Coordinate and manage carpool enrollment, electric bike refund processing, and incentive programs.
• Generate, analyze, and maintain reports and spreadsheets related to permits, citations, and data.
• Support projects with data entry, reporting, and customer coordination.
• Contribute to the accuracy of internal records and systems.
• Deliver high-quality customer service in a fast-paced environment.

Skills

Customer service

Data entry

Reporting

Administrative support

Communication

Education

High School Diploma

Associate or Bachelor’s degree

Tools

T2

AIMS

Parking software

Job description

University of Virginia’s Department of Parking & Transportation seeks a detail-oriented Customer Service Analyst to support administrative, analytical, and customer service functions. You will answer inquiries, manage accounts, process appeals, and assist with reporting and projects.

This on-site role is based in Charlottesville, VA, with weekend flexibility a plus. The position emphasizes accuracy, timely communication, and proactive support for sustainable commuting initiatives and department