Customer Service Analyst

University of Virginia; Charlottesville (VA); On-site; USD 40,000 - 50,000; Full time

Job summary

The University of Virginia’s Department of Parking & Transportation is seeking a detail-oriented Customer Service Analyst to support administrative, analytical, and customer service functions. This on-site role in Charlottesville handles inquiries, account data, permits, citations, and reporting, contributing to efficient operations.

Minimum qualifications include a High School Diploma and 1 year of related experience; a degree is preferred.

Qualifications

• High School Diploma.
• 1 year of related experience.
• Associate or bachelor’s degree preferred.
• Experience with parking management systems (e.g., T2, AIMS or similar software).
• Two or more years of experience in customer service or administrative support.
• Availability to work flexible hours, including weekends.

Responsibilities

• Respond to incoming customer phone calls and emails with professionalism and efficiency.
• Manage and maintain customer accounts and permit data.
• Process parking citation appeals in accordance with departmental policy.
• Coordinate and manage carpool enrollment, electric bike refund processing, and alternative transportation incentive programs to support sustainable commuting options.
• Generate, analyze, and maintain reports and spreadsheets related to permits, citations, and other key data.
• Support Parking & Transportation projects with data entry, reporting, and customer coordination.
• Contribute to the accuracy and clarity of internal records and systems.
• Deliver high-quality customer service in a fast-paced environment.

Skills

Customer service

Data entry

Reporting

Communication

Education

High School Diploma

Associate or Bachelor’s degree

Tools

T2

AIMS

Job description

The University of Virginia’s Department of Parking & Transportation is seeking a detail-oriented and highly motivated Customer Service Analyst to support a wide range of administrative, analytical, and customer service functions. This position is the first point of contact for many University constituents and plays a critical role in maintaining high service standards and efficient operations. The successful candidate will respond to customer inquiries, manage account data, process parking citation appeals, and support department-wide reporting and project efforts.

Responsibilities

• Respond to incoming customer phone calls and emails with professionalism and efficiency


• Manage and maintain customer accounts and permit data


• Process parking citation appeals in accordance with departmental policy


• Coordinate and manage carpool enrollment, electric bike refund processing, and alternative transportation incentive programs to support sustainable commuting options.


• Generate, analyze, and maintain reports and spreadsheets related to permits, citations, and other key data


• Support Parking & Transportation projects with data entry, reporting, and customer coordination


• Contribute to the accuracy and clarity of internal records and systems


• Deliver high-quality customer service in a fast-paced environment

Minimum Qualifications

• High School Diploma


• 1 year of related experience

Preferred Qualifications

• Associate or bachelor’s degree


• Experience with parking management systems (e.g., T2, AIMS, or similar software)


• Two or more years of experience in customer service or administrative support


• Availability to work flexible hours, including weekends

The anticipated hiring range is $19.00 - $24.00 hourly ($40,000 - $50,000 annualized), commensurate with education and experience.

This is a non-exempt-level, benefited position. Learn more about UVA benefits.

This position is based in Charlottesville, VA, and must be performed fully on-site.

To learn more about UVA and in the Charlottesville area, visit UVA Life and Embark CVA.

Background checks will be conducted on all new hires prior to employment.

This position will not consider candidates who require immigration sponsorship now or in the future.

Reference checks will be completed by UVA’s third-party partner, SkillSurvey, during the final phase of the interview. Five references will be requested, with at least three responses required.

This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings, and programs.

The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Learn more about UVA’s commitment to non-discrimination and equal opportunity employment.