Customer Service / CSA

Precision Tune Auto Care; Durham (NC); On-site; USD 18,000 - 21,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental, Vision & Life Ins.

401k plan

Paid Time Off (PTO)

5 Paid Holidays

Closed evenings and Sundays

Job summary

Precision Tune Auto Care is seeking a friendly and motivated Automotive Service Advisor to be the first point of contact for customers. You will greet customers in-store and over the phone, schedule appointments, explain services, and sell parts and automotive services.

Join a team focused on integrity, safety, and top-quality customer service, with a plan for career growth within a proven, customer-focused brand. This full-time role offers competitive pay and benefits in Durham, NC.

Qualifications

• High School Diploma or GED required.
• 1+ year automotive service/advisor experience preferred.
• Strong customer service and communication skills.
• Able to work days, Saturdays, and some holidays.

Responsibilities

• Greet and engage customers in-store and over the phone.
• Schedule appointments, explain services, and sell parts and automotive services.
• Support shop productivity through work order and register transactions.
• Ensure safety procedures are followed and maintain a clean, organized work area.
• Help resolve customer concerns and provide exceptional service.

Skills

Customer service

Communication

Phone skills

Basic math

Education

High School Diploma or GED

Job description

Automotive Service Advisor or Customer Service

Full Time

$13 - $15 per hour

Join the Precision Tune Auto Care NC Team!

At Precision Tune Auto Care, you’ll be part of a team committed to integrity, safety, and top-quality customer service. We provide total car care—from oil changes and diagnostics to engine repairs and scheduled maintenance—and we’re passionate about keeping drivers safe on the road. If you’re looking to build your career with a proven, customer-focused brand, we’d love to have you on our team.

Customer Service Advisor – Join Our Team!

Precision Tune Auto Care is seeking a friendly and motivated Customer Service Advisorto be the first point of contact for our customers. If you love helping people, have a passion for cars, and enjoy a fast-paced environment, this is the role for you!

What We Offer:

• Competitive pay
• Medical, Dental, Vision & Life Insurance Insurance — coverage begins at 90 days
• 401k plan available
• Paid Time Off (PTO) to relax and recharge
• 5 Paid Holidays at 90 days
• Closed evenings and Sundays — enjoy a better work-life balance

What You’ll Do:

• Greet and engage customers in-store and over the phone.
• Schedule appointments, explain services, and sell parts and automotive services.
• Support shop productivity through work order and register transactions.
• Ensure safety procedures are followed and maintain a clean, organized work area.
• Help resolve customer concerns and provide exceptional service.

What We’re Looking For:

• High School Diploma or GED.
• Valid driver’s license.
• 1+ year of automotive service/advisor role; or 1-2+ years of sales & or customer service experience preferred.
• Strong customer service and communication skills.
• Phone skills
• Comfortable with basic math and calculating discounts.
• Ability to work days, Saturdays, and some holidays.

Physical Requirements:

• Frequent standing, walking, and bending.
• Climb ladders and safely operate a vehicle.

All qualified applicants will receive consideration for employment; Equal Opportunity Employer.