CUSTOMER SERVICE COUNTER

Colonial Group; Ann Arbor (MI); On-site; USD 30,000 - 38,000; Full time

Benefits offered by this job

Competitive wages

Merchandise discount

Comprehensive benefits

401(k) retirement plan

No extended holiday hours

Promote from within

Job summary

Von Maur is seeking a Customer Service Counter Associate to keep the store connected as a reliable source of information and support. In a fast-paced department, you’ll impact multiple areas of our store services.

Responsibilities include greeting customers, answering calls, handling charge accounts, packing orders, and maintaining a clean counter. On-site availability for day, evening, and weekend shifts is required.

Qualifications

• Strong communication and interpersonal skills.
• Friendly, helpful attitude with customers.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Own the customer experience – greet customers warmly and thank every guest.
• Answer a multi-line telephone and direct callers appropriately.
• Provide customer charge account services and answer customer questions.
• Prepare, box, and wrap purchases and online orders for shipment.
• Handle store cash work and prepare bank deposits.
• Maintain a clean and organized department.
• Be available to work on-site for day, evening, and weekend shifts.

Skills

Customer service

Cash handling

Telephone answering

Store operations

Tools

POS system

Job description

As a Customer Service Counter Associate, you keep the store connected as a reliable source for information and support. In this fast-paced department, you’ll have the opportunity to impact several areas of our store services.

WHAT YOU’LL DO:

• Own the customer experience – greet people sincerely, be friendly and thank every customer
• Answer a multi-line telephone – assist customers or direct them to the appropriate area
• Provide customer charge account services, including opening accounts, accepting payments, and answering customer questions
• Prepare, box, and wrap customer purchases and online orders for shipment
• Calculate service counter and store cash work - prepare bank deposits
• Maintain a clean and organized department
• Be available to work on-site for day, evening, and weekend shifts

WHAT YOU CAN EXPECT:

• Competitive wages
• Generous merchandise discount
• Comprehensive benefits
• 401(k) retirement plan
• No extended holiday hours
• Promote from within philosophy - creates endless career opportunities!

ABOUT US:

Von Maur’s reputation as a company is directly tied to our legendary customer service. Still family owned today, our culture is built on supporting and valuing our employees who make it all possible. We’re committed to being a great place to work, where you can take pride in your work and grow professionally.