CUSTOMER SERVICE COUNTER

Colonial Group; Columbus (OH); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Competitive wages

Merchandise discount

Comprehensive benefits

401(k) retirement plan

No extended holiday hours

Promote from within philosophy

Job summary

Von Maur is seeking a Customer Service Counter Associate to support our store by delivering friendly, reliable information and assistance. You will greet customers, answer calls, manage accounts, and wrap purchases for shipment, ensuring accuracy and care in every interaction.

This role emphasizes on-site availability for day, evening, and weekend shifts, with competitive wages, merchandise discounts, comprehensive benefits, and a strong internal growth philosophy that promotes from within.

Qualifications

• Greet customers and provide friendly, reliable assistance.
• Answer the telephone professionally and direct customers as needed.
• Open customer charge accounts, accept payments and answer questions.
• Prepare, box, and wrap purchases for shipment or pickup.
• Manage cash deposits and counter procedures with accuracy.
• Keep the department clean, organized, and well-stocked.
• Be available to work on-site for day, evening, and weekend shifts.

Responsibilities

• Own the customer experience and greet customers warmly.
• Answer multi-line calls and route inquiries appropriately.
• Process new accounts and payments, and answer questions about services.
• Prepare, package, and ship online orders as needed.
• Handle cash and deposits with accuracy and accountability.
• Maintain a clean and organized service counter area.
• Work on-site across day, evening, and weekend shifts.

Skills

Customer service

Phone handling

Cash handling

Retail operations

Tools

POS system

Cash register

Job description

As a Customer Service Counter Associate, you keep the store connected as a reliable source for information and support. In this fast-paced department, you’ll have the opportunity to impact several areas of our store services.

WHAT YOU’LL DO:

• Own the customer experience – greet people sincerely, be friendly and thank every customer
• Answer a multi-line telephone – assist customers or direct them to the appropriate area
• Provide customer charge account services, including opening accounts, accepting payments, and answering customer questions
• Prepare, box, and wrap customer purchases and online orders for shipment
• Calculate service counter and store cash work - prepare bank deposits
• Maintain a clean and organized department
• Be available to work on-site for day, evening, and weekend shifts

WHAT YOU CAN EXPECT:

• Competitive wages
• Generous merchandise discount
• Comprehensive benefits
• 401(k) retirement plan
• No extended holiday hours
• Promote from within philosophy - creates endless career opportunities!

ABOUT US:

Von Maur’s reputation as a company is directly tied to our legendary customer service. Still family owned today, our culture is built on supporting and valuing our employees who make it all possible. We’re committed to being a great place to work, where you can take pride in your work and grow professionally.