CUSTOMER SERVICE COUNTER

Colonial Group; Louisville (KY); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Merchandise discount

Comprehensive benefits

401(k) retirement plan

Promote from within

No extended holiday hours

Job summary

Von Maur in Louisville, KY is seeking a Customer Service Counter Associate to help keep the store connected as a reliable source for information and support. You will greet customers, answer questions, and process sales and service transactions.

The role requires on-site availability for day, evening, and weekend shifts. We offer competitive wages, a merchandise discount, comprehensive benefits, and a 401(k) plan, with a focus on internal promotion and growth opportunities.

Qualifications

• Experience in customer service roles preferred.
• Familiarity with cash handling and POS operations.
• Strong communication and interpersonal skills.

Responsibilities

• Own the customer experience – greet people sincerely, be friendly and thank every customer
• Answer a multi-line telephone – assist customers or direct them to the appropriate area
• Provide customer charge account services, including opening accounts, accepting payments, and answering customer questions
• Prepare, box, and wrap customer purchases and online orders for shipment
• Calculate service counter and store cash work - prepare bank deposits
• Maintain a clean and organized department
• Be available to work on-site for day, evening, and weekend shifts

Skills

Customer service

Cash handling

Communication

Problem solving

Tools

POS system

Job description

As a Customer Service Counter Associate, you keep the store connected as a reliable source for information and support. In this fast-paced department, you’ll have the opportunity to impact several areas of our store services.

WHAT YOU’LL DO:

• Own the customer experience – greet people sincerely, be friendly and thank every customer
• Answer a multi-line telephone – assist customers or direct them to the appropriate area
• Provide customer charge account services, including opening accounts, accepting payments, and answering customer questions
• Prepare, box, and wrap customer purchases and online orders for shipment
• Calculate service counter and store cash work - prepare bank deposits
• Maintain a clean and organized department
• Be available to work on-site for day, evening, and weekend shifts

WHAT YOU CAN EXPECT:

• Competitive wages
• Generous merchandise discount
• Comprehensive benefits
• 401(k) retirement plan
• No extended holiday hours
• Promote from within philosophy - creates endless career opportunities!

ABOUT US:

Von Maur’s reputation as a company is directly tied to our legendary customer service. Still family owned today, our culture is built on supporting and valuing our employees who make it all possible. We’re committed to being a great place to work, where you can take pride in your work and grow professionally.