Customer Service Coordinator- Spectrum Metalcraft

Velocity Flow Technologies; Town of Salina (NY); Vor Ort; USD 38.000 - 60.000; Vollzeit

Benefits dieser Stelle

Medical Insurance

Dental (Voluntary)

Disability (Voluntary)

Vision (Voluntary)

Cancer Insurance (Voluntary)

Vol Life (Company paid)

Paid vacation

Paid holidays

Wellness program

Quarterly events

Zusammenfassung

Spectrum Metalcraft, a division of Vortex Companies, seeks a Customer Service Coordinator to be the primary contact for clients and to ensure smooth information flow. You will collaborate across departments to manage orders, resolve inquiries, and maintain precise records.

The ideal candidate has strong communication, detail orientation, and a commitment to exceptional service in a fast-paced, manufacturing environment. This on-site role offers standard hours with potential overtime.

Qualifikationen

• Associate degree or equivalent experience in customer service or related field.
• 1–3 years in customer service, preferably in manufacturing or engineering.
• Strong communication and interpersonal skills with clients and teams.
• Excellent organizational skills and ability to manage multiple tasks.

Aufgaben

• Act as main liaison between customers and internal teams, ensuring timely communication.
• Process customer orders accurately and provide updates and tracking.
• Handle inquiries, complaints and feedback with effective resolutions.
• Maintain organized records of customer interactions and transactions.
• Collaborate with sales, production and shipping to ensure satisfaction.
• Assist in developing customer service policies for efficiency.

Kenntnisse

Communication

Interpersonal skills

Organizational skills

Ausbildung

Associate degree

Equivalent experience

Tools

CRM software

Microsoft Word

Microsoft Excel

Microsoft Outlook

Jobbeschreibung

The Customer Service Coordinator at Spectrum Metalcraft, a division of Vortex Companies, will be the key point of contact for our clients, ensuring a seamless flow of information and support. This role involves collaborating with various departments to manage orders and resolve customer inquiries efficiently and professionally. The ideal candidate will possess excellent communication skills and a keen attention to detail, with a passion for delivering exceptional customer experiences.

Key responsibilities include, but are not limited to:

• Act as the main liaison between customers and internal teams, ensuring timely communication regarding orders, pricing, and delivery schedules.
• Process customer orders accurately and promptly, including updates and tracking.
• Handle customer inquiries, complaints, and feedback effectively, providing necessary resolutions or directing them to appropriate departments.
• Maintain organized records of customer interactions and transactions.
• Collaborate closely with sales, production, and shipping teams to ensure customer satisfaction.
• Assist in developing customer service policies and procedures for enhanced efficiency.

• A minimum of an associate degree or equivalent experience in customer service or a related field.
• 1-3 years of experience in a customer service role, preferably in manufacturing or engineering environments.
• Strong communication and interpersonal skills, capable of maintaining positive relationships with clients and team members.
• Exceptional organizational skills and attention to detail, with the ability to manage multiple tasks simultaneously.
• Proficiency in CRM software and Microsoft Office Suite (Word, Excel, Outlook).
• Ability to work under pressure and maintain professionalism in fast-paced environments.

This is a full-time position with standard office hours, Monday to Friday, with potential for overtime based on business needs.

• Medical Insurance
• Voluntary: Dental, Disability, Vision, Cancer and Vol Life
• Company paid Vol Life
• Paid vacation and holidays
• Wellness program
• Quarterly company sponsored events

**This position will be located at 304 E Ave B, Salina, KS and is a non-remote position.