Customer Service Coordinator- Spectrum Metalcraft

Velocity Flow Technologies; Salina (KS); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical Insurance

Voluntary Dental, Disability, Vision,

Vol Life (company paid)

Paid vacation and holidays

Wellness program

Quarterly company-sponsored events

Job summary

Spectrum Metalcraft, a division of Vortex Companies, seeks a Customer Service Coordinator to be the key contact for clients and ensure smooth information flow and support. You will collaborate with multiple departments to manage orders and resolve inquiries professionally, leveraging strong communication and attention to detail.

This full-time role requires an associate degree (or equivalent experience) and 1–3 years in manufacturing or engineering environments, plus proficiency with CRM

Qualifications

• Associate degree or equivalent experience in customer service or related field
• 1–3 years in a customer service role, preferably in manufacturing or engineering environments
• Strong communication and interpersonal skills, capable of maintaining positive relationships with clients and team members
• Exceptional organizational skills and attention to detail, with the ability to manage multiple tasks simultaneously
• Proficiency in CRM software and Microsoft Office Suite (Word, Excel, Outlook)

Responsibilities

• Act as the main liaison between customers and internal teams, ensuring timely communication regarding orders, pricing, and delivery schedules
• Process customer orders accurately and promptly, including updates and tracking
• Handle customer inquiries, complaints, and feedback effectively, providing necessary resolutions or directing them to appropriate departments
• Maintain organized records of customer interactions and transactions
• Collaborate closely with sales, production, and shipping teams to ensure customer satisfaction
• Assist in developing customer service policies and procedures for enhanced efficiency

Skills

Communication

Interpersonal skills

Organizational skills

Multitasking

Work under pressure

Education

Associate degree or equivalent experience

Tools

CRM software

Microsoft Office

Job description

The Customer Service Coordinator at Spectrum Metalcraft, a division of Vortex Companies, will be the key point of contact for our clients, ensuring a seamless flow of information and support. This role involves collaborating with various departments to manage orders and resolve customer inquiries efficiently and professionally. The ideal candidate will possess excellent communication skills and a keen attention to detail, with a passion for delivering exceptional customer experiences.

Key Responsibilities Include, But Are Not Limited To

• Act as the main liaison between customers and internal teams, ensuring timely communication regarding orders, pricing, and delivery schedules.


• Process customer orders accurately and promptly, including updates and tracking.


• Handle customer inquiries, complaints, and feedback effectively, providing necessary resolutions or directing them to appropriate departments.


• Maintain organized records of customer interactions and transactions.


• Collaborate closely with sales, production, and shipping teams to ensure customer satisfaction.


• Assist in developing customer service policies and procedures for enhanced efficiency.

Requirements

• A minimum of an associate degree or equivalent experience in customer service or a related field.


• 1-3 years of experience in a customer service role, preferably in manufacturing or engineering environments.


• Strong communication and interpersonal skills, capable of maintaining positive relationships with clients and team members.


• Exceptional organizational skills and attention to detail, with the ability to manage multiple tasks simultaneously.


• Proficiency in CRM software and Microsoft Office Suite (Word, Excel, Outlook).


• Ability to work under pressure and maintain professionalism in fast-paced environments.

This is a full-time position with standard office hours, Monday to Friday, with potential for overtime based on business needs.

Benefits

• Medical Insurance


• Voluntary: Dental, Disability, Vision, Cancer and Vol Life


• Company paid Vol Life


• Paid vacation and holidays


• Wellness program


• Quarterly company sponsored events


• This position will be located at 304 E Ave B, Salina, KS and is a non-remote position.