Customer Service Coordinator- Spectrum Metalcraft

Vortex Global; Salina (KS); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical Insurance

Voluntary: Dental, Disability, Vision,

Cancer and Vol Life

Company paid Vol Life

Paid vacation and holidays

Wellness program

Quarterly company sponsored events

This position located at 304 E Ave B,‑

Job summary

Spectrum Metalcraft is seeking a Customer Service Coordinator to serve as the main liaison between clients and internal teams, ensuring smooth communication and timely order updates. The role focuses on delivering exceptional customer experiences through accurate order processing, effective issue resolution, and strong organizational practices.

Qualified candidates will have an associate degree, 1–3 years in customer service (manufacturing/engineering preferred), and proficiency with CRM

Qualifications

• Associate degree or equivalent experience in customer service or a related field.
• 1-3 years in a customer service role, preferably in manufacturing or engineering environments.
• Strong communication and interpersonal skills with clients and team members.
• Exceptional organizational skills with ability to multitask and manage priorities.
• Proficiency in CRM software and Microsoft Office Suite (Word, Excel, Outlook).
• Ability to work under pressure in fast-paced environments.

Responsibilities

• Liaise between customers and internal teams for orders, pricing, and delivery updates.
• Process customer orders accurately and promptly, including updates and tracking.
• Handle inquiries, complaints, and feedback, providing resolutions or directing to appropriate departments.
• Maintain organized records of customer interactions and transactions.
• Collaborate with sales, production, and shipping teams to ensure customer satisfaction.
• Assist in developing customer service policies and procedures for efficiency.

Skills

CRM software

Microsoft Office

Communication

Organization

Customer service

Education

Associate degree

Tools

CRM systems

Excel

Outlook

Job description

The Customer Service Coordinator at Spectrum Metalcraft, a division of Vortex Companies, will be the key point of contact for our clients, ensuring a seamless flow of information and support. This role involves collaborating with various departments to manage orders and resolve customer inquiries efficiently and professionally. The ideal candidate will possess excellent communication skills and a keen attention to detail, with a passion for delivering exceptional customer experiences.

Key responsibilities include, but are not limited to:

• Act as the main liaison between customers and internal teams, ensuring timely communication regarding orders, pricing, and delivery schedules


• Process customer orders accurately and promptly, including updates and tracking


• Handle customer inquiries, complaints, and feedback effectively, providing necessary resolutions or directing them to appropriate departments


• Maintain organized records of customer interactions and transactions


• Collaborate closely with sales, production, and shipping teams to ensure customer satisfaction


• Assist in developing customer service policies and procedures for enhanced efficiency

Requirements

• A minimum of an associate degree or equivalent experience in customer service or a related field


• 1-3 years of experience in a customer service role, preferably in manufacturing or engineering environments


• Strong communication and interpersonal skills, capable of maintaining positive relationships with clients and team members


• Exceptional organizational skills and attention to detail, with the ability to manage multiple tasks simultaneously


• Proficiency in CRM software and Microsoft Office Suite (Word, Excel, Outlook)


• Ability to work under pressure and maintain professionalism in fast-paced environments

This is a full-time position with standard office hours, Monday to Friday, with potential for overtime based on business needs.

Benefits

• Medical Insurance


• Voluntary: Dental, Disability, Vision, Cancer and Vol Life


• Company paid Vol Life


• Paid vacation and holidays


• Wellness program


• Quarterly company sponsored events


• This position will be located at 304 E Ave B, Salina, KS and is a non-remote position