Customer Service Coordinator- Spectrum Metalcraft

Velocity flow technologies corp; Salina (KS); Vor Ort; USD 42.000 - 65.000; Vollzeit

Benefits dieser Stelle

Medical Insurance

Voluntary: Dental

Disability

Vision

Cancer and Vol Life

Company paid Vol Life

Paid vacation and holidays

Wellness program

Quarterly company sponsored events

Zusammenfassung

Spectrum Metalcraft, a division of Vortex Companies, seeks a Customer Service Coordinator to serve as the primary contact for clients and coordinate orders from intake to delivery. You will work closely with sales, production, and shipping to ensure timely, accurate information flow and top-notch service.

The role is full-time and on-site in Salina, KS, with standard hours, and potential overtime based on business needs.

Qualifikationen

• Associate degree or equivalent experience in customer service.
• 1–3 years in manufacturing or engineering environments preferred.
• Strong communication and attention to detail.

Aufgaben

• Act as the main liaison between customers and internal teams; ensure timely communication on orders, pricing, and delivery schedules.
• Process customer orders accurately and promptly, including updates and tracking.
• Handle customer inquiries, complaints, and feedback; provide resolutions or direct to appropriate departments.
• Maintain organized records of customer interactions and transactions.
• Collaborate with sales, production, and shipping to ensure customer satisfaction.
• Assist in developing customer service policies and procedures for efficiency.

Kenntnisse

Customer service

Communication

Organization

Interpersonal skills

Ausbildung

Associate degree

Tools

CRM software

Microsoft Excel

Microsoft Word

Outlook

Jobbeschreibung

The Customer Service Coordinator at Spectrum Metalcraft, a division of Vortex Companies, will be the key point of contact for our clients, ensuring a seamless flow of information and support. This role involves collaborating with various departments to manage orders and resolve customer inquiries efficiently and professionally. The ideal candidate will possess excellent communication skills and a keen attention to detail, with a passion for delivering exceptional customer experiences.

Key responsibilities include, but are not limited to:

• Act as the main liaison between customers and internal teams, ensuring timely communication regarding orders, pricing, and delivery schedules.
• Process customer orders accurately and promptly, including updates and tracking.
• Handle customer inquiries, complaints, and feedback effectively, providing necessary resolutions or directing them to appropriate departments.
• Maintain organized records of customer interactions and transactions.
• Collaborate closely with sales, production, and shipping teams to ensure customer satisfaction.
• Assist in developing customer service policies and procedures for enhanced efficiency.

• A minimum of an associate degree or equivalent experience in customer service or a related field.
• 1-3 years of experience in a customer service role, preferably in manufacturing or engineering environments.
• Strong communication and interpersonal skills, capable of maintaining positive relationships with clients and team members.
• Exceptional organizational skills and attention to detail, with the ability to manage multiple tasks simultaneously.
• Proficiency in CRM software and Microsoft Office Suite (Word, Excel, Outlook).
• Ability to work under pressure and maintain professionalism in fast-paced environments.

This is a full-time position with standard office hours, Monday to Friday, with potential for overtime based on business needs.

• Medical Insurance
• Voluntary: Dental, Disability, Vision, Cancer and Vol Life
• Company paid Vol Life
• Paid vacation and holidays
• Wellness program
• Quarterly company sponsored events

**This position will be located at 304 E Ave B, Salina, KS and is a non-remote position.