Customer Service Coordinator – Sign & Display Projects

SpeedPro Apex; Apex (NC); On-site; USD 42,000 - 56,000; Full time

Job summary

SpeedPro Apex in Apex, NC is seeking a Customer Service Coordinator to be the welcoming face between clients and our production team. You will listen to client needs, guide substrate options, and manage orders from inquiry to pickup or delivery, ensuring accurate specs and timely updates.

The ideal candidate is a clear communicator, adept at multitasking, with 2+ years in customer service or office coordination and a knack for turning complex projects into smooth experiences for every client

Qualifications

• 2+ years in a dedicated customer service, account management, or office coordination role.
• Exceptional verbal and written communication skills with the ability to connect with people and diffuse project stress.
• Detail-oriented with basic math and measurements (pricing, dimensions, square footage).
• Proficiency in Microsoft Office, fast data entry, and comfort navigating job-tracking/CRM systems.
• Top-notch time management and ability to prioritize tasks in a busy shop environment.
• High School Diploma or equivalent required.

Responsibilities

• Frontline Client Care: Respond promptly, warmly, and professionally to inquiries via phone, email, and front desk walk-ins.
• Consultative Guidance: Help clients understand substrates (vinyl, acrylic, banners) and recommend products based on budget and timeline.
• Relationship Building: Build lasting trust with existing account holders and ensure repeat business.
• Estimating & Order Entry: Calculate job costs, generate quotes, and enter specifications into the studio system.
• Workflow Management: Coordinate with production and design teams to meet deadlines and ensure clear specs.
• Job Tracking & Updates: Maintain project notes in the CRM and proactively update clients on order status.
• Logistics & Vendor Care: Coordinate vendors, process shipping, and notify clients when orders are ready.
• Community Engagement: Represent SpeedPro positively at local business events.

Skills

Customer service

Account management

Office coordination

Communication

Detail-oriented

Math skills

Microsoft Office

CRM systems

Education

High School Diploma or equivalent

Tools

Adobe Illustrator

CRM software

Office suite

Job description

SpeedPro Apex in Apex, NC is seeking a Customer Service Coordinator to be the welcoming face between clients and our production team. You will listen to client needs, guide substrate options, and manage orders from inquiry to pickup or delivery, ensuring accurate specs and timely updates.

The ideal candidate is a clear communicator, adept at multitasking, with 2+ years in customer service or office coordination and a knack for turning complex projects into smooth experiences for every client