Client Success Coordinator - Signage & Graphics Studio

SpeedPro Apex; Apex (NC); On-site; USD 38,000 - 54,000; Full time

Job summary

SpeedPro Apex in Apex, NC is seeking a Customer Service Coordinator to be the welcoming face between clients and our production team. You will listen to client needs, guide them toward materials, and manage orders from inquiry to final pickup or delivery.

The ideal candidate is an empathetic communicator, a natural problem-solver, and a master multi-tasker who keeps every client interaction smooth, clear, and positive. In-studio role, Monday–Friday, 8:30 AM–5:00 PM, located in Apex.

Qualifications

• 2+ years in a dedicated customer service, account management, or office coordination role.
• Exceptional verbal and written communication skills with a natural ability to connect with people and diffuse project stress.
• Comfortable with basic math and measurements (pricing calculations, dimensions, square footage).
• Proficient in Microsoft Office, fast data entry, and navigating job-tracking/CRM systems.
• Top-notch time management with the ability to prioritize tasks in a busy shop environment.

Responsibilities

• Provide frontline client care via phone, email, and in-person interactions.
• Educate clients on substrate options and recommend products based on budget and timeline.
• Build lasting relationships with existing accounts and ensure repeat business.
• Calculate job costs, generate quotes, and enter specifications into the studio system.
• Coordinate with production and design teams to meet proofs, deadlines, and order status updates.

Skills

Customer service

Communication

Multitasking

Organization

Microsoft Office

CRM systems

Basic math

Education

High School Diploma or equivalent

Tools

Adobe Illustrator

Job description

SpeedPro Apex in Apex, NC is seeking a Customer Service Coordinator to be the welcoming face between clients and our production team. You will listen to client needs, guide them toward materials, and manage orders from inquiry to final pickup or delivery.

The ideal candidate is an empathetic communicator, a natural problem-solver, and a master multi-tasker who keeps every client interaction smooth, clear, and positive. In-studio role, Monday–Friday, 8:30 AM–5:00 PM, located in Apex.