Print/Mail/Scan Production Associate (Floater)

Xerox; Atlanta (GA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical/dental/vision

HSA contribution

401k matching

Paid time off

Growth opportunities

Job summary

Xerox Holdings Corporation is seeking a Service Delivery Associate to support on-site mailroom, print and document operations, and lightweight admin tasks. The role requires travel across Georgia with monthly overnight travel, combining client-facing duties with operational support.

The position emphasizes service excellence, accurate logging, and proficient use of Microsoft Office. Training on Xerox systems will be provided, and a high school diploma is required.

Qualifications

• High School Diploma required with 1+ year in customer service or operations.
• Experience with Xerox systems and training will be provided.
• Ability to lift up to 50 lbs and stand for extended periods.

Responsibilities

• Operate office and production equipment (printers, scanners, inserters, fax) and ensure optimal performance.
• Perform mail handling duties including sorting, scanning, distribution, and package tracking.
• Support document preparation, printing, and finishing (stapling, binding, laminating).
• Maintain logs and documentation for billing, meter reads, and production jobs.
• Ensure compliance with SLAs and promptly escalate issues.
• Monitor supply inventory and perform replenishment as needed.
• Deliver excellent customer service and act as a daily client contact.
• Use Microsoft Office tools and internal systems to complete administrative and reporting tasks.

Skills

Interpersonal skills

Communication skills

Multitasking

Microsoft Office

Detail oriented

Independent problem-solving

Education

High School Diploma

Tools

Microsoft Office

Job description

About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

Purpose

The Service Delivery Associate plays a critical role in executing on-site customer solutions, including mailroom services, print and document operations, and administrative support tasks, ensuring service excellence and customer satisfaction. Must be able to travel across Georgia, Alabama, Tennessee, Ohio, Florida and Kentucky geography with overnight hotel/travel required at least once per month for up to 4 nights.

Primary Responsibilities

• Operate office and production equipment (e.g., printers, scanners, inserters, fax machines) and ensure optimal performance.
• Perform mail handling duties including sorting, scanning, distribution, and package tracking.
• Support document preparation, printing, and finishing (e.g., stapling, binding, laminating).
• Maintain accurate logs and documentation for billing, meter reads, and production jobs.
• Ensure compliance with Service Level Agreements (SLAs) and promptly **escalate** issues.
• Monitor supply inventory and perform replenishment as needed.
• Deliver excellent customer service and act as a key daily contact for client interactions.
• Use Microsoft Office tools and internal systems to complete administrative and reporting tasks.

Skills and Qualifications

• Strong interpersonal and communication skills.
• Ability to multitask and manage priorities in a fast-paced environment.
• Functional knowledge of Microsoft Office (Word, Excel, Outlook).
• High attention to detail and organization.
• Ability to work independently and problem-solve operational issues.
• Comfortable with light physical tasks (e.g., lifting up to 50 lbs, standing for extended periods).

Education and Experience

• High School Diploma or equivalent required.
• 1+ year of experience in customer service or operations support preferred.
• Training on Xerox systems and equipment will be provided.

Additional Benefits

• Substantial growth opportunities for future career development within a supportive and collaborative company culture.
• Full medical/dental/vision, wellness credits, and a company contribution to a Health Savings Account and 401k matching.
• Paid time off, plus holidays and personal days.

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