Customer Service Coordinator II

Ryder System, Inc.; Tampa (FL); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Dental insurance

Vision insurance

Life insurance

Disability insurance

Job summary

Ryder System, Inc. is seeking a Customer Service Coordinator to assist with shop management, scheduling PMs, coordinating repairs, and maintaining maintenance records in a fast-paced environment.

The role emphasizes effective communication with customers, internal teams, and external vendors, while contributing to cost savings and inventory management. The position is based in Tampa, FL and requires strong organizational skills and attention to detail.

Qualifications

• H.S. Diploma/GED required.
• 3+ years in customer service with issue resolution.
• Excellent communication and organizational skills.
• Ability to work in a fast-moving environment.

Responsibilities

• Improve customer communications and schedule PMs.
• Manage repair orders and maintenance planning.
• Coordinate with rental counter and outside vendors.
• Handle accounts payable and shop clerical tasks.
• Maintain shop cleanliness and inventory processes.

Skills

Attention to detail

Effective communication

Phone skills

Organization

Decision making

MS Office

Education

High School diploma or GED

Job description

Job Description: Summary

The Customer Service Coordinator will support the shop management process through timely customer communications and scheduling, inventory ordering and stocking, repair follow up, and maintenance file management. Assist with cost savings and customer retention across area.

Essential Functions

• Customer Service: improve the quality and consistency of customer communications and meet customer's expectations
• Perform customer relationship activities to include customer interface, issue resolution, and customer satisfaction
• Execute customer communication protocol as it pertains to PM scheduling and follow up, breakdowns and vehicle status updates
• Work Flow Management: enhance branch productivity through effective work scheduling and planning
• Create repair order tasks and update work planning sheet
• Review maintenance reports to identify and schedule preventative maintenance, repair campaigns, and vehicles requiring follow-up
• Coordinate with rental counter to identify repair requirements, available substitute units and vehicle wash requirements
• Coordinate outside repair with vendors and customers
• Parts Management: contribute to cost containment through effective inventory planning and warranty
• Execute parts inventory management processes to include conducting physical inventory, parts ordering, receiving, stocking, managing purchase orders and parts invoice, and coordinating parts pick-up and delivery
• Make recommendations on min-max levels to the inventory planning team
• Manage parts obsolescence
• Ship warranty and return parts
• Organize and ensure cleanliness in the parts room
• Administrative Effectively handle all incoming shop calls
• Clerical duties within the shop operations which include vehicle maintenance files
• Process all Accounts Payable
• Create repair orders for technicians
• Additional Responsibilities: Performs other duties as assigned.

Skills and Qualifications

• Acute attention to detail
• Ability to communicate effectively, both verbally and in writing
• Effective phone skills
• Strong organizational, prioritizing, and multitasking skills
• Proven ability to make good decisions in a fast moving environment
• Strong computer skills to include spreadsheet and word processing software packages
• Required Qualifications: H.S. Diploma/GED
• Required 3 years or more in customer service with issues resolution experience
• Required Job Category: Operations and Support

Our Culture & Commitment

At Ryder, you’re trusted to make an impact—while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety. Your Voice. Your Success. The Future We Build Together.

Compensation Information

• Pay Type: Hourly
• Minimum Pay Range: $28.00
• Maximum Pay Range: $28.00

Benefits Information

• For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Important Note: Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.

Security Notice for Applicants

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers. Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at [e-mail] or 800-793-3754.

Company Overview

Ryder operates behind the scenes, managing critical fleet, transportation and supply chain functions for over 50,000 customers, many of which make the products that consumers use every day. When you choose Ryder, you get access to industry-leading technology, one of North America’s largest fleet of trucks, an expansive infrastructure of maintenance facilities and warehouses, and some of the most talented people in the industry.

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Explore our current opportunities and discover how you can build a rewarding career with a company committed to innovation, safety, and success.