Customer Service Coordinator - Fleet Services

Ryder System, Inc.; United States; On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Health benefits (medical, prescription

Dental & vision insurance

Life & disability insurance

401(k) retirement plan

Paid time off

Job summary

Ryder System, Inc. in Fort Myers, FL seeks a Customer Service Coordinator to support shop management through timely customer communications, scheduling, inventory ordering and stocking, repair follow-up, and maintenance file management.

Hours are 6:00am to 2:30pm, Monday through Friday, with hourly pay paid weekly. The role emphasizes CSI improvements, cross-functional coordination, and adherence to Ryder's safety standards.

Qualifications

• Minimum high school diploma or GED required.
• Experience in customer service with issues resolution preferred.
• Proficient computer skills including spreadsheets and word processing.

Responsibilities

• Improve customer communications and meet expectations.
• Handle customer interface, issue resolution and satisfaction.
• Manage PM scheduling, follow-up, and vehicle status updates.
• Coordinate repair orders and update work planning sheet.
• Support inventory and parts management activities.

Skills

Customer service

Communication

Time management

Multitasking

Teamwork

Education

HS Diploma/GED

Tools

Spreadsheet software

Word processing

Job description

Job Summary

The Customer Service Coordinator will support the shop management process through timely customer communications and scheduling, inventory ordering and stocking, repair follow-up and maintenance file management.

Shop Location: Fort Myers, FL

Work Schedule: Monday - Friday

Hours: 6:00am to 2:30pm

Hourly Pay | Paid Weekly!

Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Essential Functions

• Customer Service: Improve the quality and consistency of customer communications and meet customer's expectations.
• Perform customer relationship activities to include customer interface, issue resolution and customer satisfaction.
• Execute customer communication protocol pertaining to PM scheduling and follow-up, breakdowns and vehicle status updates.
• Improve the quality and consistency of customer communications and ensure customer's expectations are met.
• Drive improvement of Customer Satisfaction (CSI) scores.

Work Flow Management

• Enhance branch productivity through effective work scheduling and planning.
• Create repair order tasks and update work planning sheet.
• Review maintenance reports to identify and schedule preventative maintenance, repair campaigns and vehicles requiring follow-up.
• Coordinate with rental counter to identify repair requirements, available substitute units and vehicle wash requirements.
• Coordinate outside repair with vendors and customers.
• Provide a resource that allows the management team time to effectively manage shop operations.

Parts Management

• Contribute to cost containment through effective inventory planning and warranty.
• Execute parts inventory management processes to include conducting physical inventory, parts ordering, receiving, stocking, managing purchase orders and parts invoice and coordinating parts pick-up and delivery.
• Make recommendations on min-max levels to the inventory planning team.
• Manage parts obsolescence.
• Ship warranty and return parts.
• Organize and ensure cleanliness in the parts room.

Administrative

• Effectively handle all incoming shop calls.
• Clerical duties within the shop operations which include vehicle maintenance files.
• Process all Account Payable.
• Create repair orders for technicians.

Additional Responsibilities

• Contribute to cost containment through effective inventory planning and warranty.
• Enhance branch productivity through effective work scheduling and planning.
• Performs other duties as assigned.

Skills and Abilities

• Detail oriented with excellent follow-up practices.
• Capable of multi-tasking, highly organized, with excellent time management skills.
• Flexibility to operate and self-driven to excel in a fast-paced environment.
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors).
• Ability to work independently and as a member of a team.

Required Qualifications

• H.S. Diploma/GED.
• 1 year or more in customer service or comparable experience with issues resolution.
• Strong computer skills including spreadsheets and word processing software Advanced.

Company Culture & Commitment

At Ryder, you’re trusted to make an impact—while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety. Your Voice. Your Success. The Future We Build Together.

Compensation Information

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type.

Compensation ranges for the position are below:

• Pay Type: Hourly
• Minimum Pay Range: $22.00
• Maximum Pay Range: $23.00

Benefits Information

For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Equal Opportunity Employer Statement

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Additional Screening

Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.

Contact & Application Process

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers. Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at [e-mail] or 800-793-3754.

Company Overview

Ryder operates behind the scenes, managing critical fleet, transportation and supply chain functions for over 50,000 customers, many of which make the products that consumers use every day. When you choose Ryder, you get access to industry-leading technology, one of North America’s largest fleet of trucks, an expansive infrastructure of maintenance facilities and warehouses, and some of the most talented people in the industry.

Explore Opportunities

Explore our current opportunities and discover how you can build a rewarding career with a company committed to innovation, safety, and success.

Additional Legal Statements

Philadelphia Fair Criminal Records Screening Standards Washington State Fair Chance Act