operations management trainee

Ryder System, Inc.; North Carolina; On-site; USD 53,000 - 64,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life insurance

Disability insurance options

Paid time off (vacation)

Illness leave

Bereavement leave

Family leave

Parental leave

401(k) retirement plan

Job summary

Ryder System, Inc. is seeking an Operations Management Trainee to support the shop management process and drive cost savings while aiding in customer retention across cross-functional teams including Operations, Asset Management, Sales, Quality, and Rental.

The role emphasizes proactive customer management, cost control, and effective coordination to optimize performance, with relocation within the business unit upon training completion.

Qualifications

• Bachelor's Degree is required.
• 1 year or more in customer service with issues resolution experience is preferred.
• Strong PC knowledge/skills including spreadsheet and word processing software.
• Basic understanding of Business Finance, controls and metrics.

Responsibilities

• Provide quality customer interface and proactive customer management.
• Coordinate with Rental and Sales to optimize utilization and drive new business.
• Manage running costs and maintenance overheads.
• Ensure PM scheduling and vehicle status updates; support technician planning.
• Collaborate across Maintenance, Asset Management, Sales and Marketing to ensure customer satisfaction.

Skills

Customer service experience

PC proficiency

Time management

Interpersonal skills

Teamwork

Adaptability

Education

Bachelor's Degree

Tools

MS Office (Excel/Word)

Job description

Summary

The Operations Management Trainee will support the shop management process and assist in cost savings, customer retention, and metric-based initiatives. This requires the Management Trainee to work cross functionally across Operations, Asset Management, Sales, Quality, and Rental.

Essential Functions

• Responsible for the customer relationship activities by providing quality customer interface, proactive customer management, issue resolution, and customer satisfaction.
• Coordinate with the rental department to ensure maximum utilization without compromising lease customers.
• Partner with Sales staff on customer calls for new business and increased customer satisfaction.
• Manage running costs and maintenance overheads.
• Ensure policy and processes are followed to optimize running costs and maintenance overhead.
• Accountable for coordinating with Maintenance, Asset Management, Sales and Marketing to ensure customer satisfaction.
• Ensure accurate PM scheduling and follow up, breakdowns and vehicle status updates; oversee Technician work planning for efficiency, training, and flexibility.

Additional Responsibilities

• Relocation within the business unit at the conclusion of the training program is required.
• Performs other duties as assigned.

Skills and Abilities

• Detail oriented with excellent follow-up practices, Required.
• Strong verbal and written communication skills , Required.
• Instills commitment to organizational goals , Required.
• Capable of multi-tasking, highly organized, with excellent time management skills Able to prioritize work, Required.
• Flexibility to operate and self-driven to excel in a fast-paced environment , Required.
• Strong mechanical skills , Required.
• Effective interpersonal skills Excellent influencing skills, Required.
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors). , Required.
• Ability to work independently and as a member of a team, Required.

Qualifications

• Bachelor's Degree, Required.
• 1 year or more in customer service with issues resolution experience, Preferred.
• Strong PC knowledge/skills to include spreadsheet and word processing software packages Advanced, Required.
• Basic understanding of Business Finance, controls and metrics Beginner, Required.

Job Category

Operations and Support

Our Culture & Commitment

At Ryder, you’re trusted to make an impact—while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety. Your Voice. Your Success. The Future We Build Together.

Compensation Information

Pay Type: Salaried

Minimum Pay Range: 58500

Maximum Pay Range: 58500

Benefits Information

• Medical
• Prescription
• Dental
• Vision
• Life insurance
• Disability insurance options
• Paid time off for vacation
• Illness leave
• Bereavement leave
• Family leave
• Parental leave
• Tax-advantaged 401(k) retirement savings plan

Equal Opportunity Employer Statement

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Important Note

Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.

Security Notice for Applicants

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers. Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at [e-mail] or 800-793-3754.

Company Overview

Ryder operates behind the scenes, managing critical fleet, transportation and supply chain functions for over 50,000 customers, many of which make the products that consumers use every day. When you choose Ryder, you get access to industry-leading technology, one of North America’s largest fleet of trucks, an expansive infrastructure of maintenance facilities and warehouses, and some of the most talented people in the industry.

Fair Chance and Screening Standards

Philadelphia Fair Criminal Records Screening Standards Washington State Fair Chance Act