Customer Service Coordinator

Ryder System, Inc.; South Carolina; On-site; USD 26,000 - 37,000; Full time

Job summary

Ryder System, Inc. in South Carolina seeks a Customer Service Coordinator to support shop management by ensuring timely customer communications, scheduling, and accurate maintenance file management.

The role handles repair orders, parts inventory, vendor coordination, and administrative tasks, with a focus on improving CSI and branch productivity. You will collaborate with technicians and the rental counter to meet service goals.

Qualifications

• Minimum 1 year in customer service or related role.
• Strong communication and problem-solving skills.
• Proficiency with spreadsheets and word processing software.

Responsibilities

• Support shop management with customer communications and scheduling.
• Coordinate repair orders, parts inventory, and administrative tasks.
• Assist with accounts payable and vendor coordination.
• Maintain accurate maintenance files and follow-up on repairs.

Skills

Attention to detail

Multi-tasking

Time management

Organizational skills

Relationship building

Education

High School Diploma or GED

Tools

Excel

Word

MS Office

Job description

Summary

The Customer Service Coordinator will support the shop management process through timely customer communications and scheduling, inventory ordering and stocking, repair follow-up and maintenance file management.

Essential Functions

CUSTOMER SERVICE

• Improve the quality and consistency of customer communications and meet customer's expectations
• Perform customer relationship activities to include customer interface, issue resolution and customer satisfaction
• Execute customer communication protocol pertaining to PM scheduling and follow-up, breakdowns and vehicle status updates
• Improve the quality and consistency of customer communications and ensure customer's expectations are met
• Drive improvement of Customer Satisfaction (CSI) scores

WORK FLOW MANAGEMENT

• Enhance branch productivity through effective work scheduling and planning
• Create repair order tasks and update work planning sheet
• Review maintenance reports to identify and schedule preventative maintenance, repair campaigns and vehicles requiring follow-up
• Coordinate with rental counter to identify repair requirements, available substitute units and vehicle wash requirements
• Coordinate outside repair with vendors and customers
• Provide a resource that allows the management team time to effectively manage shop operations

PARTS MANAGEMENT

• Contribute to cost containment through effective inventory planning and warranty
• Execute parts inventory management processes to include conducting physical inventory, parts ordering, receiving, stocking, managing purchase orders and parts invoice and coordinating parts pick-up and delivery
• Make recommendations on min-max levels to the inventory planning team
• Manage parts obsolescence
• Ship warranty and return parts
• Organize and ensure cleanliness in the parts room

ADMINISTRATIVE

• Effectively handle all incoming shop calls
• Clerical duties within the shop operations which include vehicle maintenance files
• Process all Account Payable
• Create repair orders for technicians

Additional Responsibilities

• Contribute to cost containment through effective inventory planning and warranty
• Enhance branch productivity through effective work scheduling and planning
• Performs other duties as assigned

Skills and Abilities

Detail oriented with excellent follow-up practices, Required.. Capable of multi-tasking, highly organized, with excellent time management skills, Required Flexibility to operate and self-driven to excel in a fast-paced environment , Required Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors). , Required Ability to work independently and as a member of a team, Required Qualifications H.S. Diploma/GED, Required. 1 year or more in customer service or comparable experience with issues resolution, Required. Strong computer skills including spreadsheets and word processing software Advanced, Required.

Qualifications

Travel Yes

Job Category Operations and Support

Our Culture & Commitment

At Ryder, you're trusted to make an impact - while enjoying room to grow and having a voice that's heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety. Your Voice. Your Success. The Future We Build Together.

About Ryder

Ryder operates behind the scenes, managing critical fleet, transportation and supply chain functions for over 50,000 customers, many of which make the products that consumers use every day. When you choose Ryder, you get access to industry-leading technology, one of North America's largest fleet of trucks, an expansive infrastructure of maintenance facilities and warehouses, and some of the most talented people in the industry.

Compensation Information

Compensation ranges for the position are below:

Pay Type: Hourly

Minimum Pay Range: 23.00

Maximum Pay Range: 23.00

The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type.

Benefits Information

For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Equal Opportunity

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Important Note

Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.

Additional Legal Statements

EEO is the Law Ryder Pay Transparency Policy. Philadelphia Fair Criminal Records Screening Standards Washington State Fair Chance Act