Customer Service Coordinator II

Ryder System, Inc.; Orlando (FL); On-site; USD 36,000 - 52,000; Full time

Job summary

Ryder System, Inc. in Orlando, FL is seeking a Customer Service Coordinator to support shop management through timely communications, scheduling, and maintenance file management.

The role emphasizes accurate communication, scheduling PMs, and keeping vehicle status updates current. The position also covers parts inventory planning, warranty handling, and coordination with rental counters, vendors, and customers.

Qualifications

• 3+ years in customer service with issue resolution experience
• Strong written and verbal communication abilities
• Ability to handle accounts payable and clerical tasks within shop operations

Responsibilities

• Improve customer communications and meet expectations
• Interface with customers to resolve issues and ensure satisfaction
• Schedule PMs, follow ups, and vehicle status updates
• Coordinate with rental counter on repairs and substitutes
• Manage parts inventory planning, ordering, and receiving
• Process accounts payable and repair orders
• Maintain repair files and organize the shop area

Skills

Customer service

Communication

Organization

Attention to detail

Decision making

Education

HS Diploma/GED

Tools

Spreadsheet software

Word processing

Job description

Summary

The Customer Service Coordinator will support the shop management process through timely customer communications and scheduling, inventory ordering and stocking, repair follow up, and maintenance file management. Assist with cost savings and customer retention across area.

Essential Functions

• Customer Service: improve the quality and consistency of customer communications and meet customer's expectations
• Perform customer relationship activities to include customer interface, issue resolution, and customer satisfaction
• Execute customer communication protocol as it pertains to PM scheduling and follow up, breakdowns and vehicle status updates
• Work Flow Management: enhance branch productivity through effective work scheduling and planning
• Create repair order tasks and update work planning sheet
• Review maintenance reports to identify and schedule preventative maintenance, repair campaigns, and vehicles requiring follow-up
• Coordinate with rental counter to identify repair requirements, available substitute units and vehicle wash requirements
• Coordinate outside repair with vendors and customers
• Parts Management: contribute to cost containment through effective inventory planning and warranty
• Execute parts inventory management processes to include conducting physical inventory, parts ordering, receiving, stocking, managing purchase orders and parts invoice, and coordinating parts pick-up and delivery
• Make recommendations on min-max levels to the inventory planning team
• Manage parts obsolescence
• Ship warranty and return parts
• Organize and ensure cleanliness in the parts room
• Administrative: Effectively handle all incoming shop calls
• Clerical duties within the shop operations which include vehicle maintenance files
• Process all Accounts Payable
• Create repair orders for technicians
• Additional Responsibilities: Performs other duties as assigned.
• Acute attention to detail
• Ability to communicate effectively, both verbally and in writing
• Effective phone skills
• Strong organizational, prioritizing, and multitasking skills
• Proven ability to make good decisions in a fast moving environment

Skills and Abilities

Strong computer skills to include spreadsheet and word processing software packages,

Required Qualifications

• H.S. Diploma/GED
• Required 3 years or more in customer service with issues resolution experience
• Required Job Category Operations and Support

Our Culture & Commitment

At Ryder, you’re trusted to make an impact—while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety. Your Voice. Your Success. The Future We Build Together.

Compensation Information

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type.

• Pay Type: Hourly
• Minimum Pay Range: $32.00
• Maximum Pay Range: $32.00

Benefits Information

For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Equal Opportunity

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Important Note

Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.

Security Notice for Applicants

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers. Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at [e-mail] or 800-793-3754.

Company Description

Ryder operates behind the scenes, managing critical fleet, transportation and supply chain functions for over 50,000 customers, many of which make the products that consumers use every day. When you choose Ryder, you get access to industry-leading technology, one of North America’s largest fleet of trucks, an expansive infrastructure of maintenance facilities and warehouses, and some of the most talented people in the industry.

Policy Statements

Eeo is the Law Ryder Pay Transparency Policy. Philadelphia Fair Criminal Records Screening Standards Washington State Fair Chance Act