Hybrid Customer Service & Operations Coordinator

KNAPP; Kennesaw (GA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

2 remote days per week

Health, dental, vision insurance

401k with employer match

Paid Vacation & Holidays

Tuition Reimbursement

Profit Sharing

Job summary

KNAPP is seeking a Customer Service Coordinator at its KUS Headquarters in Kennesaw, GA. This full-time on-site role blends administration, organization, communication, and light finance support for the Customer Service team and upper management.

The role requires strong multitasking, proactive problem-solving, and professional communication. On-site work with some flexibility, occasional travel, and a focus on process improvement are expected.

Qualifications

• Bachelor’s degree in Business Administration or related field required or equivalent combination of education and training.
• 2+ years direct experience in customer service or executive administrative/assistance support role.
• Familiarity with office management systems and best practices.
• Excellent time management skills and ability to handle multiple priorities.
• Strong attention to detail and problem-solving abilities.
• Clear and professional written and verbal communication.
• Advanced organizational and planning abilities, especially for management scheduling.
• Proficiency in Microsoft Office Suite.
• SAP experience is a plus but not required.

Responsibilities

• Generate, prepare, and maintain regular reports for the team.
• Create and update customer files and active client lists.
• Support and follow up ACM.
• Maintain accurate resource files.
• Take clear, organized notes during meetings for follow-up and tracking.
• Provide administrative support to upper managers, helping complete key tasks and projects.
• Assist in scheduling and calendar management of CS SVP.
• Liaison for Knapp US Customer Service organization for Marketing and Team Event management in alignment with Local & Global Teams.
• Initiate and manage purchase orders in SAP (as applicable).
• Set reminders and follow-up with managers regarding reconciliation of expense and time reports (SAP, Concur).
• Follow-up HR with recruiting activities and coordinate CS onboarding tasks for new hires.
• Organize and schedule team trainings, meetings, and appointments.
• Handle sensitive and confidential information with discretion.
• Improve and coordinate office procedures and systems for better efficiency.
• Respond professionally to emails, phone calls, and in-person inquiries.
• Travel on rare occasions as needed to support business or team needs.
• Contribute to team success by completing related tasks as needed.
• Perform all other duties as assigned.

Education

Bachelor’s degree in Business Administration or related field

Tools

SAP

Microsoft Office

Concur

Job description

KNAPP is seeking a Customer Service Coordinator at its KUS Headquarters in Kennesaw, GA. This full-time on-site role blends administration, organization, communication, and light finance support for the Customer Service team and upper management.

The role requires strong multitasking, proactive problem-solving, and professional communication. On-site work with some flexibility, occasional travel, and a focus on process improvement are expected.