Customer Service & Admin Coordinator

Knapp Inc; Kennesaw (GA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

2 remote days per week

Half day Fridays

State-of-the-art office in Kennesaw

Industry-competitive compensation

Health, dental, vision benefits

401k with employer match

Paid vacation & holidays

Profit sharing

Paid parental leave

Tuition reimbursement

Pet insurance

Subsidized food delivery

Monthly employee celebrations

Quarterly events

CSR & sustainability programs

Job summary

KNAPP is seeking a Customer Service Coordinator for the KUS Headquarters in Kennesaw, GA. This full-time on-site role blends administrative, organizational, communication, and light financial tasks to support the Customer Service team and upper management.

The ideal candidate has a Bachelor’s degree and 2+ years in customer service or executive support, with strong time management and MS Office skills. Occasional travel may be required.

Qualifications

• Bachelor’s degree in Business Administration or related field.
• 2+ years direct experience in customer service or executive administrative/support role.
• Proficiency in Microsoft Office Suite.
• Strong time management and ability to handle multiple priorities.
• Clear and professional written and verbal communication.

Responsibilities

• Generate, prepare, and maintain regular reports for the team.
• Create and update customer files and active client lists.
• Provide administrative support to upper managers and assist in scheduling and calendar management.
• Take notes in meetings and define action items for follow-up.
• Assist in onboarding tasks for new hires and coordinate CS onboarding activities.

Skills

Time management

Attention to detail

Written & verbal communication

Organizational skills

Microsoft Office Suite

SAP experience

Education

Bachelor’s degree in Business Administration or related field

Tools

SAP

Job description

KNAPP is seeking a Customer Service Coordinator for the KUS Headquarters in Kennesaw, GA. This full-time on-site role blends administrative, organizational, communication, and light financial tasks to support the Customer Service team and upper management.

The ideal candidate has a Bachelor’s degree and 2+ years in customer service or executive support, with strong time management and MS Office skills. Occasional travel may be required.