Customer Service Coordinator — Flexible Schedule + Insurance Expertise

Knights of Columbus; New Haven (CT); On-site; USD 40,000 - 67,000; Full time

Benefits offered by this job

Paid holidays

Tuition reimbursement

Health insurance options

401(k) retirement plan

Job summary

Knights of Columbus is seeking a Customer Service Representative I in Connecticut to handle inbound telecom and email inquiries from Agents and Members regarding life insurance, annuities, and fraternal transactions.

The role focuses on First Call Resolution, quick problem solving, and professional communication in a high-volume environment, while maintaining data accuracy in internal systems.

Qualifications

• High school diploma or equivalent required.
• Excellent customer service and communication skills.
• Ability to work in a fast-paced, high-volume call center.
• Strong written communication; willingness to learn.
• French Canadian or Spanish is a plus but not required.

Responsibilities

• Handle inbound telecom/email inquiries from Agents and Members.
• Provide accurate responses on life insurance and annuity questions.
• Maintain professional, courteous service and document calls in systems.
• Collaborate with departments to resolve complex requests.

Skills

Customer service

Communication

Written communication

Call center

Adaptability

Feedback openness

Multi-tasking

Second language (French/Spanish)+

Education

High school diploma

College degree preferred

Tools

CRM systems

Microsoft Office

Job description

Knights of Columbus is seeking a Customer Service Representative I in Connecticut to handle inbound telecom and email inquiries from Agents and Members regarding life insurance, annuities, and fraternal transactions.

The role focuses on First Call Resolution, quick problem solving, and professional communication in a high-volume environment, while maintaining data accuracy in internal systems.