Customer Service Pro – Annuities (Hybrid, $500 Sign-On)

KKR; United States; Hybrid; USD 44,000 - 46,000; Full time

Benefits offered by this job

Hybrid schedule after training

Full IT equipment provided

Free lunch and parking

Health coverage (employee + children)

401(k) with company match

Paid time off and holidays

Tuition, adoption, lifestyle reimburse

Internal mobility and career growth

Job summary

KKR in Hartford, CT is hiring a Customer Service Representative - Annuities to join a high-volume contact center. After 12 weeks of in-office training, you’ll transition to a hybrid schedule and support customers with insurance product inquiries, account activity, and issue resolution.

A $500 sign-on bonus is paid after training, and the role offers full benefits, equipment, and growth opportunities. Requirements include a high school diploma or GED and 1+ year of customer service experience in

Qualifications

• 1+ year of customer service experience in call center or high-volume environment.
• Strong computer skills and ability to navigate multiple systems.
• Clear and professional communication.
• Insurance or financial services experience a plus.
• Experience working in a structured, metrics-driven environment.

Responsibilities

• Handle a high volume of inbound calls with professional, empathetic service.
• Explain insurance products, policy features, and account activity clearly.
• Document interactions in internal systems accurately.
• Support agents, accounts, or regions as primary contact.
• Collaborate in training, meetings, and continuous improvement initiatives.
• Aim to resolve inquiries during the first interaction when possible.

Skills

Customer service

Communication skills

Attention to detail

Problem solving

High-volume environment

Multitasking

Education

High school diploma or GED

Tools

CRM software

Computer literacy

Job description

KKR in Hartford, CT is hiring a Customer Service Representative - Annuities to join a high-volume contact center. After 12 weeks of in-office training, you’ll transition to a hybrid schedule and support customers with insurance product inquiries, account activity, and issue resolution.

A $500 sign-on bonus is paid after training, and the role offers full benefits, equipment, and growth opportunities. Requirements include a high school diploma or GED and 1+ year of customer service experience in