Bilingual Customer Service Representative (French)

Knights of Columbus; United States; Vor Ort; USD 39.500 - 67.000; Vollzeit

Benefits dieser Stelle

Flexible workweek schedules

401(k) retirement plan with matching contributions

Professional development opportunities

Zusammenfassung

Knights of Columbus is looking for a Bilingual Customer Service Representative to provide support through phone and email inquiries in Spanish or French. Responsibilities include engaging with callers, analyzing issues, and acting as a liaison while upholding a professional image. The position requires strong communication skills, customer service experience, and the ability to work in a fast-paced environment. Salary ranges from $39,500 to $67,000 depending on location, with comprehensive benefits.

Qualifikationen

• Experience in outstanding customer service, building trust and satisfaction.
• Ability to work in a fast-paced, high-volume call center.
• Strong written communication skills.

Aufgaben

• Provide support through phone and email inquiries in Spanish or French.
• Engage callers and determine appropriate responses.
• Act as a liaison between KofC’s website and its departments.

Kenntnisse

Customer service experience

Effective communication

Bilingual proficiency (Spanish/French)

Active listening

Solid computer skills

Ausbildung

High school diploma or equivalent

College degree or current pursuit preferred

Jobbeschreibung

Overview

Provide support through phone and email inquiries in Spanish or French, delivering detailed knowledge of the organization’s insurance, annuity products and policies while upholding a positive, professional image.

Core Responsibilities

• Engage callers, ask probing questions, and analyze issues to determine the appropriate response.
• Use KofC online systems to search for and secure the information needed to answer inquiries about life insurance, annuities, ownership rights, cash values, taxation, and settlement options.
• Follow procedures for releasing policyholder information and assess need for Home Office assistance.
• Review email inquiries, determine nature, and respond or forward to the correct department.
• Act as a liaison between KofC’s website and its departments.
• Translate between Spanish/English or French/English for other business areas when needed.
• Read departmental communications, product updates, and other resources to stay current.
• Perform other customer‑service duties as requested by supervisor.

Skills & Qualifications

• Experience in outstanding customer service, building trust and satisfaction.
• Effective communicator with empathy, active listening, and professionalism.
• Strong written communication skills.
• Ability to work in a fast‑paced, high‑volume call center.
• Willingness to learn new skills and adapt quickly.
• Open to feedback for performance improvement.
• Solid computer and multi‑tasking skills.
• Ability to speak French Canadian or Spanish.
• Salary commensurate with bilingual proficiency.

Education

• High school diploma or equivalent required; college degree or current pursuit preferred.

Work Authorization

This position is not eligible for visa sponsorship.

Physical Demands

Must be able to remain in a stationary position for a majority of the workday.

Compensation

The wage range for this role is $39,500‑$67,000. The range applies only to work performed in Connecticut; adjustments may occur for other locations.

Benefits

• 13 paid holidays per year, plus vacation and paid sick leave.
• Flexible workweek schedules.
• Professional development: certifications, tuition reimbursement.
• 401(k) retirement plan with matching contributions.
• Cash‑balance retirement plan fully funded by the company.
• Short‑term and long‑term disability insurance.
• Dental and vision insurance.
• Health club membership reimbursement.
• Health insurance options including a pre‑tax Health Savings Account with employer contributions.
• A 12‑week childbirth leave under the STD policy and one week full‑paid parental leave for all new parents.
• Employee Assistance Program.