Customer Service Coordinator / CSC Administration

Lovelace Health System; Albuquerque (NM); On-site; USD 32,000 - 42,000; Full time

Job summary

Lovelace Health System in Albuquerque, NM is seeking a daytime, full-time HOPD Administration Customer Service Coordinator (CSC) to join the team. The role focuses on front desk operations, patient admissions, registrations, scheduling, and insurance verification in a cardiovascular care setting.

The ideal candidate will have a high school diploma or GED and at least one year of related experience, with medical terminology knowledge. Prior medical office experience is preferred but not required.

Qualifications

• High school diploma or GED required.
• One year of related experience.
• Knowledge of insurance plans.
• Medical terminology knowledge.

Responsibilities

• Provide direct customer service and front desk assistance for assigned departments, including admitting, registering, scheduling, and verifying insurance.
• Handled customer account transactions, provided customer assistance, and performed cashiering operations.
• Adhere to policies, procedures, and regulations to ensure compliance and patient safety.

Skills

Customer service

Front desk

Insurance verification

Medical terminology

Education

High School Diploma or GED

Job description

Overview

Join our team as a day shift , full-time , HOPD Administration Customer Service Coordinator (CSC) in Albuquerque, NM .

Overview

Join our team as a day shift , full-time , HOPD Administration Customer Service Coordinator (CSC) in Albuquerque, NM .

Why Join Us?

Thrive in a People-First Environment and Make Healthcare Better

• Thrive: We empower our team with career growth opportunities, tuition assistance , and resources that support your wellness, education, and financial well-being.
• People-First: We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for.
• Make Healthcare Better: We use advanced technology to support our team and enhance patient care .

Get to Know Your Team:

• Heart Hospital of New Mexico at Lovelace Medical Center is New Mexico’s only hospital dedicated exclusively to cardiovascular care, including the state’s only facility performing left ventricular aortic device (LVAD) implants and a state-of-the‑art hybrid operating room.

Responsibilities

• Provide direct customer service and front desk assistance for assigned departments, including but not limited to admitting, registering, scheduling, and verifying insurance.
• Handled customer account transactions, provided customer assistance, and performed and/or oversaw cashiering operations.
• Adhere to policies, procedures, and regulations to ensure compliance and patient safety.

Qualifications

Job Requirements:

• High School Diploma or GED equivalent.
• One (1) year of previously related experience.
• Medical Terminology knowledge.
• Knowledge of office procedures.
• Knowledge of insurance plans.

Preferred Job Requirements

• Associate’s Degree in a related field of study.
• Heart Saver.
• Previous medical office experience.