Lovelace Medical Group - Customer Service Coordinator Careers

Lovelace Health System; Albuquerque (NM); On-site; USD 32,000 - 42,000; Full time

Job summary

Lovelace Medical Group in Albuquerque, NM is seeking a Customer Service Coordinator (CSC) for full-time or PRN positions. You will provide direct front desk and patient services support within the assigned department, including scheduling, registrations, and insurance verification.

The ideal candidate has a High School Diploma, medical terminology knowledge, and experience with office procedures and insurance plans.

Qualifications

• High School Diploma or GED equivalent.
• Medical Terminology knowledge.
• Knowledge of office procedures.
• Knowledge of insurance plans.
• Skilled in a variety of software applications.
• One year of related experience.
• Associate’s Degree in a related field.
• Previous medical office experience.
• Heart Saver.

Responsibilities

• Provides direct customer service and front desk support, including admitting, registering, scheduling, and verifying insurance.
• Handles customer account transactions and cashiering operations.
• Adheres to policies and regulations to ensure compliance and patient safety.

Skills

Customer service

Front desk

Medical terminology

Office software

Insurance knowledge

Education

High School Diploma

Associate’s Degree

Tools

Medical office software

Insurance platforms

Job description

Overview

Join Lovelace Medical Group as a full-time or PRN (as-needed), Customer Service Coordinator (CSC) in Albuquerque, NM .

• Sleep Clinic
• Plastic Surgery
• Primary Care (ISQ & Academy)
• General Surgery
• Bariatrics
• Urogynecology
• OBGYN
• Women's Health (PRN (as-needed) Available)
• Endocrinology
• Resource Team (PRN (as-needed) Available)

Specialties/Clinics hiring:

• Sleep Clinic
• Plastic Surgery
• Primary Care (ISQ & Academy)
• General Surgery
• Bariatrics
• Urogynecology
• OBGYN
• Women's Health (PRN (as-needed) Available)
• Endocrinology
• Resource Team (PRN (as-needed) Available)

Why Join Us?

Thrive in a People-First Environment and Make Healthcare Better

• Thrive: We empower our team with career growth opportunities, tuition assistance , and resources that support your wellness, education, and financial well-being.
• People-First: We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for.
• Make Healthcare Better: We use advanced technology to support our team and enhance patient care .

Get to Know Your Team:

• Lovelace Medical Group is a multispecialty provider group which includes clinics, doctors, and advanced practice providers in a broad range of specialties and primary care.

Responsibilities

• Provides direct customer service and front desk assistance for the assigned department to include but not limited to admitting, registering, scheduling, and verifying insurance.
• Handles customer account transactions, provides customer assistance, and performs and/or oversees cashiering operations.
• Adheres to policies, procedures, and regulations to ensure compliance and patient safety.

Qualifications

Job Requirements:

• High School Diploma or GED equivalent.
• Medical Terminology knowledge.
• Knowledge of office procedures.
• Knowledge of insurance plans.
• Skilled in a variety of software applications.
• One (1) year of previously related experience.

Preferred Job Requirements:

• Associate’s Degree in a related field of study.
• Previous medical office experience.
• Heart Saver.