Customer Service Coordinator

Choice Translating, Inc. and TravelingBrand; United States; Remote; USD 10,000 - 60,000; Part time

Job summary

An innovative firm is seeking a Customer Service Coordinator to connect clients and vendors in a remote role. This part-time position offers the potential to transition to full-time, allowing you to thrive in a solution-driven environment. You'll utilize your strong interpersonal skills to build relationships and provide high-quality support. Your role will involve delivering effective communication, leveraging technology to identify opportunities, and contributing to continuous improvement. If you're passionate about making a difference and enjoy engaging with diverse communities, this opportunity is perfect for you.

Qualifications

• Strong interpersonal skills to build rapport with clients and vendors.
• Proficient in technology and adapting to various online platforms.

Responsibilities

• Deliver timely assistance over the phone and through video.
• Collaborate with team members to improve client and vendor experiences.

Skills

Interpersonal Skills

Problem Solving

Communication Skills

Technology Proficiency

Attention to Detail

Critical Thinking

Education

In-progress University Degree

Tools

Social Media

Tablets

Smartphones

Online Tools and Applications

Job description

TravelingBrand Research Canada fosters innovation and growth, guided by our purpose, values, and culture. Every team member, client, and partner drives our success.

We thrive in a high-energy, solution-driven environment, uniting people worldwide to create change. Join our dynamic team and make an impact—one word at a time.

Job Summary/Job Purpose:

We help companies minimize miscommunication and maximize opportunities locally and globally. Our mission is to give a voice to those who might otherwise be unheard by proactively supporting clients in reaching diverse communities through high-quality linguistic and global brand validation services.

You will connect clients and vendors in this remote role, ensuring effective communication. Strong interpersonal skills are key to building successful relationships with a diverse group of clients, vendors, and team members.

Job Overview: Customer Service Coordinator - Part-time hourly with the potential to grow to full-time

• Deliver timely and effective assistance over the phone.
• Use technology to identify opportunities and barriers and find efficient solutions.
• Organize work information to ensure accuracy and completeness.
• Collaborate and work in different capacities as a team and assist with quality assurance.
• Take the initiative to find creative approaches that make each experience feel personal for all key players.
• Look for ways to contribute to the ongoing improvement of clients, vendors, and team experience.
• Track and report key performance metrics.
• Multilingual candidates: opportunities to provide services such as interpreting, translating, and linguistics support.

Skills / Qualifications:

• Strong interpersonal skills, including the ability to build rapport and connections with teammates, clients, and vendors.
• Confident and experienced in the use of social media, tablets, smartphones, online tools, and applications.
• An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
• In-progress - university degree or equivalent experience.
• Enjoys talking with others on the phone and video, including clients and vendors, to build supportive, collaborative, and trusting relationships.
• Proficient with technology and adapting to a variety of online platforms.
• Excellent critical thinking and prioritization skills with multiple projects and tasks.
• Strong written and spoken communication skills in English (additional languages a plus).
• Excellent attention to detail.
• Track record of continuous improvement and proactive actions for personal and professional growth.
• Ability to understand the needs of clients and convey them to others.
• Thrives working in a virtual environment.