Customer Service Coordinator

Seawind Foods; San Clemente (CA); On-site; USD 40,000 - 60,000; Full time

Job summary

Seawind Foods is looking for a Customer Service Coordinator in San Clemente, California. The role involves responding to customer issues, assisting with order management, and coordinating freight shipments. Candidates should have 2-4 years of office experience and excellent interpersonal skills.

The ideal candidate possesses a positive, team-oriented attitude and is proficient in Excel and Word. Experience with Salesforce.com is preferred. Join us to deliver top-notch customer service!

Qualifications

• 2-4 years in an office environment.
• Excellent interpersonal skills required.
• Tact and diplomacy for sometimes difficult situations.
• Positive, team-oriented attitude with a passion for customer service.
• Must be able to coordinate with departmental personnel.
• Computer literate and competent in current Excel and Microsoft Word.
• Experience with CRM software preferred.
• Excellent communication skills required.

Responsibilities

• Respond to and resolve customer related issues.
• Assist customers with order taking and entry.
• Arrange freight for outbound shipments and schedule pickups.
• Assist Customer Service Lead with overflow work.
• Update and maintain customer quotes and contracts.
• Maintain inventory tracking tool.
• Assist with projects as needed.

Skills

Interpersonal skills

Tact and diplomacy

Customer service

Coordination skills

Computer literacy (Excel, Word)

Communication skills

Tools

Salesforce.com

Job description

Seawind Foods is in search of a Customer Service Coordinator to join their team!

• Respond to and resolve customer related issues
• Assist customers with order taking, order entry, and investigation of routine issues regarding accounting and/or product availability
• Arrange freight for outbound shipments to customers including miscellaneous tasks: scheduling pickups, quotes, follow-up with carriers/brokers, tracking, claims
• Assist Customer Service Lead with overflow work, in general
• Update and maintain customer quotes and/or customer-specific contracts
• Update and maintain inventory tracking tool
• Assist with projects as needed

Requirements:

• 2-4 years in an office environment
• Excellent interpersonal skills required
• Tact and diplomacy for sometimes difficult situations
• Positive, team-oriented, “can-do” attitude with a passion to deliver top notch customer service
• Must be able to coordinate with inter and intra departmental personnel
• Must be computer literate and competent in current Excel and Microsoft Word
• Experience with Salesforce.com or another CRM software preferred
• Excellent telephone, verbal and written communication skills required