Customer Service Coordinator

Nippon Express USA; Pharr (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

Nippon Express USA is seeking a logistics support professional to prepare import shipments and manage documentation for assigned customers. The role involves coordinating with brokers, trucking lines, airlines, and bonded facilities to ensure efficient processing of shipments, labeling, and delivery scheduling.

The ideal candidate will have a high school diploma, basic data-entry skills, and knowledge of import/export software; flexibility to work across weekends and holidays is required.

Qualifications

• High school diploma or equivalent.
• Some computer skills including data entry and maintenance.
• Some knowledge of general and Import/Export Computer application technology desirable.
• Some knowledge of international commerce (Incoterms, method, customs regulations) desirable.
• Good verbal and written communication skills.
• Must be able to accommodate a flexible work schedule including weekends and holidays.

Responsibilities

• Preparation of import shipments and distribution of Import Documents.
• General business support functions as assigned.
• Prepare import shipments for assigned customers, including customs clearance, shipping, labeling and distribution of cargo.
• Prepare import documents for distribution to brokerage department and/or customers’ broker.
• Coordinate pick up and delivery orders with trucking companies, airlines, steamship lines and bonded facilities to process shipments efficiently.
• Filing and data entry; issue freight bills and invoices and collect unpaid invoices within credit terms.

Skills

Verbal communication

Written communication

Data entry

Computer skills

Import/Export knowledge

Education

High school diploma or equivalency certificate

Relevant experience in logistics

Tools

Import/Export software

Job description

Overview

Nippon Express Company, Ltd. ("NX") was founded in 1872 in Japan and is headquartered in Tokyo. NX employs approximately 72,000 employees at 733 locations, in 47 countries and 314 cities around the world.

Nippon Express U.S.A., Inc. ("NEU") was incorporated in New York in 1962 as a fully owned subsidiary of NX. NEU provides logistics solutions and comprehensive transportation services through its international freight forwarding and logistics network, including specialized handling of: air, land, sea and express packages; all types and sizes of cargo; personal effects and household goods; fragile and perishable freight; and livestock. NEU also provides related services, such as warehousing, distribution and customs brokerage and clearance. NEU operates at 55 locations in 27 states within the U.S., with approximately 1300 employees. NEU has enjoyed tremendous growth and success as one of the top five international freight forwarders in the world. We connect people with products throughout the world.

Responsibilities

• Preparation of import shipments and distribution of Import Documents


• General business support function as assigned


• Prepare import shipments for assigned customers. This may include customs clearance, shipping, labeling, and distribution of cargo. Generate delivery orders and shipping labels as needed.


• Prepare import documents for distribution to brokerage department and/or Customers’ Broker


• Coordinate pick up and delivery orders with trucking companies, airlines, steamship line and/or bonded facilities in order to obtain necessary information in order to process shipments in the best way.


• Filing and data entry.


• Issue freight bills and invoices to brokers and responsible for collecting unpaid invoices within credit term.

Qualifications

Minimum Requirements, Education, and Experience:

• High school diploma or equivalency certificate or significant or relevant or appropriate working experience.


• Some computer skills including data entry and maintenance and working


• Some knowledge of general and Import/Export Computer application technology desirable


• Some knowledge of international commerce (Incoterms, method, customs regulations etc.) desirable


• Good verbal and written communication Skill


• Must be able to accommodate a flexible work schedule including weekends and holidays as necessary

Organization Relationships:

Will work with all levels in the organization.

Work Environment:

(With or without accommodations) This position is predominantly sedentary office work, which involves sitting, typing, filing, and conversing on the phone.

This job description is not intended to be and should not be construed as an all-inclusive list of all the responsibilities and working conditions of the position. While it is intended to accurately reflect the position activities and requirements, management reserves the right to modify, add or remove duties and assign other duties as necessary.

Nippon Express offers a generous Employee Benefits Package including:

• Medical, Dental, and Vision beginning the 1st of the month after 30 days.


• 401k with a company match


• Flexible Spending Accounts, HSA, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Auto and Home policies, Commuter Benefits, and much more.


• Generous Vacation and Sick time.

Nippon Express USA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.