Air Export Agent

NX GROUP (NIPPON EXPRESS GROUP); South San Francisco (CA); On-site; USD 34,000 - 36,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k) with company match

Flexible Spending Accounts

Disability insurance

Commuter benefits

Generous vacation and sick time

Job summary

Nippon Express USA is seeking an experienced Export Agent in California to manage import/export documentation, coordinate shipments, and liaise with brokers, customers, and overseas agents. The role emphasizes accuracy, timely communication, and KPI-driven performance.

The position requires at least one year in export-related work, a high school diploma, and proficiency with MS Word, Excel, Lotus Notes, and AS/400. Weekend/holiday flexibility is a plus; bilingual English/Japanese is a plus.

Qualifications

• One or more years in an export role or similar industry experience.
• High school diploma or equivalent.
• Computer proficiency: MS Word, Excel, Lotus Notes, AS/400.
• Knowledge of international commerce terms and customs regulations desirable.
• Strong interpersonal, verbal, and written communications.

Responsibilities

• Handle job assignments as determined by Team Leader or above.
• Provide support to other Import Agents for import documentation and general business tasks.
• Prepare import shipments, including customs clearance, shipping, labeling, and distribution of cargo.
• Prepare export documents for distribution to brokerage department or customers’ broker.
• Coordinate pickups and deliveries with trucking companies, airlines, steamship lines and bonded facilities.
• Filing and data entry; issue freight bills and collect unpaid invoices.
• Communicate effectively with customers, overseas agents, and subcontractors.
• Meet KPI standards and maintain professional relationships with customers and colleagues.
• Work schedule: Monday–Friday, 9am–6pm; overtime as needed.

Skills

Export experience

Interpersonal skills

Verbal communication

Written communications

Education

High school diploma

Tools

MS Word

Excel

Lotus Notes

AS/400

Job description

Overview

Nippon Express Company, Ltd. (“NX”) was founded in 1872 in Japan and is headquartered in Tokyo. NX employs approximately 72,000 employees at 733 locations, in 47 countries and 314 cities around the world.

Nippon Express U.S.A., Inc. (“NEU”) was incorporated in New York in 1962 as a fully owned subsidiary of NX. NEU provides logistics solutions and comprehensive transportation services through its international freight forwarding and logistics network, including specialized handling of: air, land, sea and express packages; all types and sizes of cargo; personal effects and household goods; fragile and perishable freight; and livestock. NEU also provides related services, such as warehousing, distribution and customs brokerage and clearance. NEU operates at 55 locations in 27 states within the U.S., with approximately 1300 employees. NEU has enjoyed tremendous growth and success as one of the top five international freight forwarders in the world. We connect people with products throughout the world.

Responsibilities

• Handle job assignments as determined by Team Leader or above. Job may be isolated to one job function and/or one account.
• Provide support service to other Import Agent for import documentation General business support function as assigned.
• Prepare import shipments for assigned customers. This may include customs clearance, shipping, labeling, and distribution of cargo. Generate delivery orders and shipping labels as needed.
• Prepare export documents for distribution to brokerage department and/or Customers’ Broker
• Coordinate pickup and delivery orders with trucking companies, airlines, steamship line and/or bonded facilities to obtain necessary information to process shipments in the best way.
• Filing and data entry.
• Issue freight bills and invoices to brokers and responsible for collecting unpaid invoices within credit term.
• General business support function as assigned
• Effectively communicate with customers, overseas agents and subcontractors.
• Meet KPI standards in accordance with Company/Branch initiatives
• Must develop, demonstrate and maintain professional, courteous and respectful working relationships with all customers, co-workers, subcontractors and vendors at all times.
• Work Schedule: Monday - Friday, 9am - 6pm. Overtime as needed to meet the business demands

Hourly Pay Range: $25.00- 26.00. This range is a good faith estimate of the expected salary range for this position, based on a wide range of factors including qualifications, experience and training, operational and business needs and other considerations permitted by law. At NEU, it is not typical for an individual to be hired at or near the top of the range for the role.

Note: This job description indicates the general nature and level of the work being performed by employees in this job. It is not intended to be an exhaustive list of all tasks, duties, and qualifications of employees assigned to this job. Incumbents may be asked to perform other duties as required. Any percentages are approximate and may vary based upon the specific job requirements at each location.

Qualifications

• At least one (1) year experience in an Export Role or similar industry experience
• High school diploma or equivalency certificate or significant or relevant or appropriate working experience.
• Computer proficiency (MS Work, Excel, Lotus Notes, AS/400).
• Some knowledge of general and Export Computer application technology desirable.
• Some knowledge of international commerce (sales and payment term, method, customs regulations etc.) desirable.
• Strong interpersonal, verbal, and written communications.
• Must be able to accommodate a flexible work schedule including weekends and holidays as necessary.
• Good teamwork skills and inclination.
• Bilingual English/ Japanese a plus

Organization Relationships

Will work with all levels in the organization. Working closely with the warehouse staff

Work Environment

(With or without accommodations) This position is predominantly sedentary office work, which involves sitting, typing, filing, and conversing on the phone. Also, scanning documents and occasionally going to the warehouse to bring down documents or check cargo. Most communication is via email.

This job description is not intended to be and should not be construed as an all-inclusive list of all the responsibilities and working conditions of the position. While it is intended to accurately reflect the position activities and requirements, management reserves the right to modify, add or remove duties and assign other duties as necessary.

Benefits

Nippon Express offers a generous Employee Benefits Package including:

• Medical, Dental, and Vision beginning the 1 st of the month after 30 days.
• 401k with a company match
• Flexible Spending Accounts, HSA, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Auto and Home policies, Commuter Benefits, and much more.
• Generous Vacation and Sick time.

Nippon Express USA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.