Sr. Supervisor - Air Import

Nippon Express USA; South San Francisco (CA); On-site; USD 78,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k with company match

Flexible Spending Accounts

Generous Vacation and Sick time

Commuter Benefits

Job summary

Nippon Express USA is seeking an experienced Air Import Supervisor to lead the Air Import team, coordinate daily operations, and resolve issues with customers, brokers, and internal partners. The role emphasizes leadership, process improvement, and safeguarding service quality.

Qualified candidates will have 3+ years in Air Import with supervisory experience, strong communication skills, and proficiency in Word, Excel, and Outlook.

Qualifications

• 3+ years of Air Import experience with leadership/supervisory responsibilities.
• Flexible with work schedule and able to manage changing priorities.
• Strong leadership, customer service, and communication skills.
• Proficient in Microsoft Word, Excel and Outlook; detail-oriented.

Responsibilities

• Provide departmental support and supervise the Air Import staff.
• Interact with customers, brokers, subcontractors and other internal departments.
• Investigate discrepancies and resolve issues promptly.
• Collect and analyze department data to support goals.
• Train Import staff and ensure compliance with procedures and regulations.
• Issue freight bills and invoices; pursue collection of unpaid invoices.
• Monitor staff performance and scheduling; maintain high service quality.
• Develop relationships with overseas branches and sales teams to retain and grow business.

Skills

Air Import

Supervisory experience

Leadership

Customer service

Communication

MS Office

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Overview

Nippon Express Company, Ltd. (“NX”) was founded in 1872 in Japan and is headquartered in Tokyo. NX employs approximately 72,000 employees at 733 locations, in 47 countries and 314 cities around the world.

Nippon Express U.S.A., Inc. (“NEU”) was incorporated in New York in 1962 as a fully owned subsidiary of NX. NEU provides logistics solutions and comprehensive transportation services through its international freight forwarding and logistics network, including specialized handling of: air, land, sea and express packages; all types and sizes of cargo; personal effects and household goods; fragile and perishable freight; and livestock. NEU also provides related services, such as warehousing, distribution and customs brokerage and clearance. NEU operates at 55 locations in 27 states within the U.S., with approximately 1300 employees. NEU has enjoyed tremendous growth and success as one of the top five international freight forwarders in the world. We connect people with products throughout the world.

Responsibilities

• Provide departmental support and supervise the staff in the Air Import department.
• Daily operations includes direct contact with customers/ brokers/ subcontractors and other internal departments
• Investigates and resolves any issues and discrepancies
• Collect and analyze department data in order to support the goals and objectives of the department
• Supervises and directs Import staff in performing work according to operating procedures
• Issue freight bills and invoices to brokers and responsible for collecting unpaid invoices within credit term
• Monitor performance of staff and scheduling
• Trains Import staff
• Ensure department is in compliance with company policies and procedures and applicable government regulation
• Review workflows and procedures and provide feedback to maintain a high quality of service
• Documents, records and reports all discrepancies to include missed deadlines
• Work professionally and effectively with operations staff in order to achieve target goals.
• Communicate with overseas branches and sales staff to supoort retention of existing business as well as acquiring new business
• Develop and maintain positive working relationships with management, peers and co-workers.
• Provide direct training to staff
• Handle other job assignments as determined by the direct Manager
• Annual Salary Pay Range: $78,000 - $90,000. This range is a good faith estimate of the expected salary range for this position, based on a wide range of factors including qualifications, experience and training, operational and business needs and other considerations permitted by law. At NEU, it is not typical for an individual to be hired at or near the top of the range for the role.

Qualifications

• Excellent analytical, interpersonal and organization skills
• Positive attitude, and the ability to multi-task and calmly handle quickly changing priorities under tight deadlines
• Great attention to details
• Minimum 3+ years of Air Import experience with previous experience in a leadership or Supervisory position
• Must be flexible with work schedule.
• Strong leadership skills
• Strong customer service skills
• Good verbal and written communication skills
• Great computer skills (Microsoft Word & Excel, Outlook)
• High school diploma or equivalency certificate or significant or relevant or appropriate working experience

Organization Relationships:

This position will interact with branch colleagues, leadership staff, and office /warehouse personnel. Must be able to work with customers, vendors, and outside organizations.

Work Environment:

(With or without accommodations) This position is predominantly sedentary office work which involves sitting, typing, filing, and conversing on the phone.

This job description is not intended to be and should not be construed as an all-inclusive list of all the responsibilities and working conditions of the position. While it is intended to accurately reflect the position activities and requirements, management reserves the right to modify, add or remove duties and assign other duties as necessary.

Nippon Express offers a generous Employee Benefits Package including:

• Medical, Dental, and Vision beginning the 1st of the month after 30 days.
• 401k with a company match
• Flexible Spending Accounts, HSA, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Auto and Home policies, Commuter Benefits, and much more.
• Generous Vacation and Sick time.

Nippon Express USA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.