Household Goods Coordinator

NX GROUP (NIPPON EXPRESS GROUP); Sterling (VA); On-site; USD 28,144 - 42,250; Full time

Benefits offered by this job

Medical, Dental, and Vision

401k with company match

Flexible Spending Accounts (FSA)

Life and AD&D Insurance

Short & Long Term Disability

Commuter Benefits

Generous Vacation and Sick time

Job summary

Nippon Express USA is seeking a detail-oriented Customer Service Associate to coordinate residential or organizational moves. You will communicate with customers by email or phone to prepare documents and work closely with the moving team to ensure accurate packing and loading.

Required bilingual English/Japanese, proficiency with Word, Excel, Outlook, and at least one year of customer service experience. This role may require overtime and driving cargo vans. Competitive benefits apply.

Qualifications

• Bilingual English/Japanese; read, write & speak both languages.
• Computer skills: Word, Excel, Outlook.
• Clear communication with the driver and moving team.
• Overtime available to meet customer needs.
• Strong customer service skills.
• At least 1 year of customer service experience.
• Able to drive cargo vans.

Responsibilities

• Customer service: communicate with the customer by email or phone to complete necessary documents to coordinate the move
• Ensure shipment documentation is properly completed as required
• Interact closely with the moving team in preparation of the customer goods
• Coordinate with the moving team to ensure proper packing, removal and loading of customer’s goods
• Establish and maintain a professional working relationship with the moving team
• General business support function as assigned

Skills

Bilingual English/Japanese

Customer service

Strong communication

Overtime availability

1 year customer service experience

Ability to drive Cargo Vans

Tools

MS Word

MS Excel

MS Outlook

Job description

Overview

Nippon Express Company, Ltd. (“NX”) was founded in 1872 in Japan and is headquartered in Tokyo. NX employs approximately 72,000 employees at 733 locations, in 47 countries and 314 cities around the world.

Nippon Express U.S.A., Inc. (“NEU”) was incorporated in New York in 1962 as a fully owned subsidiary of NX. NEU provides logistics solutions and comprehensive transportation services through its international freight forwarding and logistics network, including specialized handling of: air, land, sea and express packages; all types and sizes of cargo; personal effects and household goods; fragile and perishable freight; and livestock. NEU also provides related services, such as warehousing, distribution and customs brokerage and clearance. NEU operates at 55 locations in 27 states within the U.S., with approximately 1300 employees. NEU has enjoyed tremendous growth and success as one of the top five international freight forwarders in the world. We connect people with products throughout the world.

Salary Pay Range

Min $20.43 Hourly

Max $30.67 Hourly

This salary range is a good faith estimate of the expected salary range for this position, based on a wide range of factors including qualifications, experience and training, operational and business needs and other considerations permitted by law. At NEU, it is not typical for an individual to be hired at or near the top of the range for the role.

Responsibilities

Ability to effectively communicate with the customer to properly prepare necessary documents to coordinate a residential or organizational move.

• Customer Service: ability to effectively communicate by email or phone with the customer to complete necessary documents required to coordinate the move


• Ensure all documentation relating to shipment is properly completed as required


• Interact closely with the moving team in preparation of the customer goods


• Coordinate with the moving team to ensure proper packing, removing and loading of customer’s goods


• Establish and maintain a professional working relationship with the moving team


• General business support function as assigned

Qualifications

• Bilingual English/ Japanese; ability to read, write & speak English and Japanese


• Computer skills to include data entry and the use of Microsoft Word, Excel and Outlook


• Ability to clearly communicate directions to the driver and moving team


• Ability to work overtime to meet the customer’s needs


• Strong customer service skills


• At least 1 year of experience in customer service


• Ability to drive Cargo Vans

Work Environment

(With or without accommodations) This position requires physical demands to include but not limited to standing, walking, sitting, bending, twisting, reaching, lifting, pushing, climbing, pulling and carrying of heavy objects repeatedly.

This job description is not intended to be and should not be construed as an all-inclusive list of all the responsibilities and working conditions of the position. While it is intended to accurately reflect the position activities and requirements, management reserves the right to modify, add or remove duties and assign other duties as necessary.

Nippon Express Offers a Generous Employee Benefits Package Including

• Medical, Dental, and Vision beginning the 1 st of the month after 30 days.


• 401k with a company match


• Flexible Spending Accounts, HSA, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Auto and Home policies, Commuter Benefits, and much more.


• Generous Vacation and Sick time.

Nippon Express USA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.