Customer Service Coordinator

CFS; Morgantown (WV); On-site; USD 45,000 - 55,000; Full time

Job summary

CFS in Morgantown, WV is seeking a Customer Service Coordinator to manage orders, quotes, invoices, payments, and account-related requests. You will respond to inquiries and resolve issues promptly while partnering with Sales and Operations to meet customer needs.

The role offers exposure to multiple functions, requires 2+ years in customer service, and proficiency with Microsoft Office and Google Workspace.

Qualifications

• High school diploma required; associate degree preferred.
• 2+ years of customer service experience.
• Strong proficiency with Microsoft Office and Google Workspace.
• Experience with order processing, invoicing, and account management preferred.

Responsibilities

• Process customer orders, quotes, invoices, payments, and account-related requests.
• Respond to customer inquiries and resolve issues promptly and professionally.
• Partner with Sales and Operations to address customer needs and operational challenges.
• Maintain accurate customer account records and document interactions.
• Generate customer service reports and support process improvement initiatives.
• Update and maintain standard work procedures and related documentation.

Skills

Customer service experience

Communication skills

Team collaboration

Attention to detail

Education

High school diploma

Associate degree preferred

Tools

Microsoft Office

Google Workspace

Job description

Salary: $45,000-$55,000

• Serve as the primary point of contact for customers and play a key role in delivering an exceptional customer experience
• Gain exposure to multiple business functions, including Sales, Operations, and Finance
• Build expertise in order management, quoting, invoicing, and account support
• Opportunity to identify and implement process improvements that enhance efficiency and customer satisfaction
• Work in a collaborative environment with strong cross-functional partnerships
• Develop valuable experience with customer account management and business reporting
• Enjoy a role with high visibility and direct impact on customer retention and service quality
• Join an organization committed to continuous improvement and professional development

Why This Opportunity Stands Out

• Serve as the primary point of contact for customers and play a key role in delivering an exceptional customer experience
• Gain exposure to multiple business functions, including Sales, Operations, and Finance
• Build expertise in order management, quoting, invoicing, and account support
• Opportunity to identify and implement process improvements that enhance efficiency and customer satisfaction
• Work in a collaborative environment with strong cross-functional partnerships
• Develop valuable experience with customer account management and business reporting
• Enjoy a role with high visibility and direct impact on customer retention and service quality
• Join an organization committed to continuous improvement and professional development

Key Responsibilities For The Customer Service Coordinator

• Process customer orders, quotes, invoices, payments, and account-related requests
• Respond to customer inquiries and resolve issues promptly and professionally
• Partner with Sales and Operations to address customer needs and operational challenges
• Maintain accurate customer account records and document customer interactions
• Generate customer service reports and support process improvement initiatives
• Update and maintain standard work procedures and related documentation

Qualifications For The Customer Service Coordinator

• High school diploma required; Associate degree preferred
• 2+ years of customer service experience
• Strong proficiency with Microsoft Office and Google Workspace applications
• Experience with order processing, invoicing, customer account management, or manufacturing environments preferred