Customer Service Coordinator

Innovive Health; Medford (MA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Full-time schedule

Team environment

Meaningful impact in healthcare

Job summary

Innovive Health in Medford, MA is seeking a Customer Service Coordinator to support our clinical team by managing incoming calls, coordinating patient schedules, and ensuring excellent service for patients and staff.

The right candidate thrives in a fast-paced environment, demonstrates strong communication and organizational skills, and is committed to patient confidentiality and teamwork within a compassionate healthcare setting.

Qualifications

• 1+ year of customer service experience.
• Proficiency with Microsoft Office applications.
• Healthcare experience is a plus; bilingual Spanish skills are a bonus.

Responsibilities

• Answer and triage incoming calls professionally and efficiently.
• Coordinate and maintain patient schedules and staff assignments.
• Communicate scheduling updates and patient concerns to clinical teams.
• Provide administrative support to on-call clinicians and office staff.
• Maintain confidentiality and comply with company policies and procedures.
• Deliver exceptional customer service to patients, families, and employees.

Skills

Customer service

Communication

Organizational skills

Multitasking

Education

Associate degree or equivalent work experience

Tools

Microsoft Outlook

Microsoft Teams

Microsoft Excel

Microsoft Word

Job description

Customer Service Coordinator

Schedule:

• Tuesday: 9:00 AM - 5:00 PM
• Wednesday: 7:00 AM - 5:00 PM
• Thursday: 7:00 AM - 5:00 PM
• Friday: 4:00 PM - 9:00 PM
• Saturday: 2:00 PM - 9:00 PM

Position Summary

We are seeking a Customer Service Coordinator to support our clinical team by managing incoming calls, coordinating patient schedules, and ensuring excellent service for patients and staff. This role is ideal for someone who thrives in a fast-paced environment and has strong communication and organizational skills.

Responsibilities

• Answer and triage incoming calls professionally and efficiently.
• Coordinate and maintain patient schedules and staff assignments.
• Communicate scheduling updates and patient concerns to clinical teams.
• Provide administrative support to on-call clinicians and office staff.
• Maintain confidentiality and comply with company policies and procedures.
• Deliver exceptional customer service to patients, families, and employees.

Qualifications

• Associate degree or equivalent work experience.
• 1+ year of customer service experience.
• Proficiency with Microsoft Outlook, Teams, Excel, and Word.
• Strong communication, organizational, and multitasking skills.
• Healthcare experience and bilingual Spanish skills are a plus.

Why Join Us?

• Consistent full-time schedule
• Supportive team environment
• Opportunity to make a meaningful impact in healthcare