CUSTOMER SERVICE COORDINATOR

RiseMe; Livingston (NJ); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical plans

HSA with employer contribution

Life insurance

Short-term disability

Long-term disability

Vision coverage

Accident insurance

Critical illness

Paid holidays

Vacation

Personal time

Sick time

401(k) match

Profit sharing

Referral bonus

Education assistance

Job summary

Inteplast Group is seeking a Customer Service Coordinator to deliver direct, outstanding service by following corporate procedures and ensuring requests are reviewed and processed satisfactorily. The role requires coordinating with multiple departments, processing orders and data setup, and maintaining detailed, accurate records to support customer satisfaction.

The position emphasizes teamwork, strong communication, attendance reliability, and the ability to balance non-standard hours while

Qualifications

• Bachelor’s degree is required.
• 1-3 years in a large corporate environment in Customer Service or Operations.
• Must use MS Word, Excel and Outlook; learn AS400 system.
• Ability to remember facts, data and history of events for assigned customers.
• Ability to follow many procedures daily.
• Travel with valid license for training and business needs.
• Demonstrate teamwork and professional conduct; strong communication.
• Ability to maintain attendance and handle non-standard hours.

Responsibilities

• Process purchase orders, sample requests, claims, and new data setup; respond promptly per procedures.
• Coordinate customer issues with departments to ensure proper closure or resolution.
• Manage daily reports and take action on abnormal items.
• Handle accounts, orders, samples, claims, and field requests from sales reps.
• Process orders via order entry system and handle sample requests via sample system.
• Respond to inquiries from departments or customers; review reports for action.
• Set up new customer data and route through departments to ensure satisfaction.

Skills

MS Word

MS Excel

Outlook

AS400 system

Attention to detail

Good written/verbal communication

Teamwork

Education

Bachelor’s degree

Tools

AS400

Job description

Inteplast offers an excellent array of benefits: 2 medical plans, HSA with employer contribution; employer paid life insurance, short-term disability, and long-term disability. Voluntary benefits including vision, accident, & critical illness; 10 paid holidays, vacation, personal & sick time, 401(k) with guaranteed match and profit share, employee referral bonus and limited education assistance.

TITLE: Customer Service Coordinator

POSITION OBJECTIVE: To provide direct and outstanding customer service by following corporate procedures and ensuring customer's requests are reviewed and processed to the satisfaction of both parties.

QUALIFICATIONS

• Bachelor’s degree is required
• 1-3 years in a large corporate environment in Customer Service or Operations
• Computer skills – Microsoft Word, Excel, and Outlook; must be able to learn and understand AS400 system
• Ability to remember facts, situational data and history of events regarding assigned customer base
• Ability to remember large amount of procedural details that need to be followed on a daily basis.
• Travel: Valid driver’s license and ability to operate a motor vehicle. Required for one training visit to Lolita, TX and then as needed by business demands.
• Demonstrate exceptional teamwork and customer service; behave professionally; treat others with respect and dignity.
• Must have good oral and written communication skills
• Ensure consistent, dependable attendance and demonstrate a willingness to accommodate non-standard work hours as necessary.
• Capable of effectively managing job-related stress and fostering productive workplace interactions.

JOB RESPONSIBILITIES

• The Customer Service Coordinator (CSC) must process purchase orders, sample requests, claims, set up new customer data, and handle other inquiries and requests through our system based on our procedures. Timely responses and attention to customers’ needs are inherent responsibilities. Open and skilled communication on problem resolution or issues that need clarification is routinely necessary.
• The CSC is responsible for coordinating customer issues or requests through various departments to make sure that proper closure or resolution is achieved on the matter.
• The CSC is responsible for managing daily reports provided to support issue status and take the required action needed on all issues brought forth as abnormal on the reports.
• The CSC is accountable for managing and acting on all the accounts assigned to them, including - but not limited to orders, samples, claims, sales reps’ requests/inquiries, etc.
• The CSC will process orders through order entry system and process all sample requests via sample system.
• The CSC will respond to inquiries from various departments or customers
• The CSC will review and take required action on all reports.
• The CSC will enter new customer data and route through necessary departments for set up; coordinate orders, samples, new accounts, other issues through our system and work with all related departments to ensure customer satisfaction.
• The CSC will follow all company procedures to ensure company interest and direction is sustained.
• Any additional functions and or special projects that may become necessary based on business demands.

Inteplast Group is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at [e-mail] and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

For more information, about our commitment to equal employment opportunity, view the EEO - Know Your Rights and Pay Transparency Statement.