Account Coordinator

Sportech, Inc.; Elk River (MN); On-site; USD 32,000 - 35,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Tuition reimbursement

Job summary

Sportech, Inc. in Elk River, MN is seeking an Account Coordinator to deliver outstanding customer service and manage order information across internal departments.

The role focuses on monitoring orders, inquiries, and complaints while ensuring accurate, timely communication with customers. You will collaborate with Engineering, Scheduling, Supply Chain, Manufacturing and Shipping to meet delivery targets, assist with forecasts, and support invoice processing and pricing records.

Qualifications

• High School Diploma required.
• Proficient in Excel.
• Ability to manage multiple responsibilities concurrently.
• Active listening and strong problem-solving skills.
• Excellent communication and interpersonal skills.
• Strong attention to detail with high accuracy.
• Understanding of BOM and Method of Manufacture preferred.
• Experience with MRP systems, Epicor preferred.
• Two years in a manufacturing setting preferred.

Responsibilities

• Collaborate with customers to ensure orders meet minimum quantities and delivery dates.
• Review customer purchase orders to verify MOQs, lead time and price.
• Coordinate with Engineering, Scheduling, Supply Chain, Manufacturing and Shipping to ensure on-time delivery.
• Process customer complaints and communicate corrective actions.
• Provide accurate information using the right methods/tools.
• Invoice, enter, and track customer orders and issue credits as needed.
• Process customer compliance documentation.
• Forecast with Sales and customer.
• Build long-term customer partnerships through open communication.
• Monitor Accounts Receivable and resolve invoicing discrepancies.
• Expedite orders through defined processes.
• Track PPAP, FA, Tooling and Sample Orders.
• Monitor and maintain customer scorecards.
• Maintain pricing records.
• Support Quality with RMAs and credits.
• Process warranty claims from group inbox.
• Cover front desk duties as needed.

Skills

Excel

Customer service

Prioritization

Communication

Problem solving

Attention to detail

BOM knowledge

MRP systems

Epicor

Manufacturing

Education

High School Diploma

Tools

Epicor

Job description

Description

Sportech is a rapidly growing company in Elk River, MN. We are looking for talented people who wish to join a values-based company that desires to help our people and customers win. We design, manufacture, and assemble cab components and systems for the powersports, golf and turf, industrial and agricultural end markets. Our design and engineering capabilities allow us to provide complex components and assemblies to our original equipment manufacturer customers. We are always on the gas and seeking dynamic, enthusiastic, and motivated individuals to join our extraordinary team.

Sportech offers eligible full-time employees a robust and competitive benefits package, which includes:

• Medical, dental, and vision plan options, including flexible spending accounts (HSA, FSA, and DCA)
• Short-term and long-term disability benefits
• Basic life insurance and voluntary life insurance
• Hospital indemnity plans, pet insurance, and legal/identity theft services
• 401k plan with up to a 4% employer match
• Paid company holidays, paid vacation, and paid volunteer time
• Sportech Learning Academy (SLA) with courses offered onsite quarterly, focusing on personal and professional growth and development for employees, and tuition reimbursement options for courses completed outside of Sportech

Further benefits information is provided as part of the offer process for any offer extended by Sportech. Pay varies by position and is based on multiple factors including labor market data and, depending on position, may include education, work experience, knowledge, skills, and abilities, and/or certifications. Additionally, Sportech takes into account the internal equity of current employees when considering compensation. Sportech’s reasonable and good‑faith estimate for new hire compensation at the time of posting for this position is $23.50 - $25.50 per hour. Pay may also include variable compensation from time to time such as overtime for non-exempt positions, shift differential for specific shifts, and/or bonus targets (subject to plan eligibility and other requirements).

Job Summary

The Account Coordinator is responsible for providing effective customer service for customers by using in-depth knowledge of company products and programs as well as communicating effectively with employees within several internal departments. This position is responsible for monitoring and providing accurate and timely information regarding orders, inquires and complaints.

Essential Job Functions

• Collaborate with customers to ensure orders meet minimum quantities and delivery dates
• Review customer purchase orders to verify it meets quoted minimum order quantity, lead time and price
• Work closely with internal departments (Engineering, Scheduling, Supply Chain, Manufacturing, Shipping, etc.) to ensure on time delivery of customer product
• Process customer complaints through the system and follow‑up to ensure a satisfactory corrective action is communicated back to customer in a timely manner
• Provide accurate, valid and complete information by using the right methods/tools
• Invoice, enter, and track customer orders as well as issue credit memos, as needed
• Process customer compliance documentation
• Partner with Sales department and the customer to provide forecast to the organization
• Build and sustain long‑term customer partnerships through open and interactive communication and stay in constant contact regarding order status
• Monitor Accounts Receivable status and work with customers to resolve invoicing discrepancies
• Expedite orders through the organization using defined process
• Track PPAP, FA, Tooling and Sample Orders
• Monitor and maintain customer scorecards
• Maintain pricing records
• Support the Quality Department with Return Material Authorizations (RMAs) and process necessary credits
• Investigate and process warranty claims from a group inbox
• Cover front desk and backup front desk duties as needed

Requirements

• High School Diploma
• Proficient in Excel
• Ability to manage and prioritize several responsibilities concurrently
• Able to actively listen and identify customer concerns with strong ability to solve problems
• Exceptional communication and interpersonal skills
• Strong attention to detail with exceptional accuracy track record
• Basic understanding of Bill of Material and Method of Manufacture preferred
• Experience with MRP systems, Epicor preferred
• Two years in a manufacturing setting preferred